Lead Customer Marketing Manager
GoFundMe
USA (Remote)
$119K/yr - $178K/yrIn-houseFull-timeSenior level7+ years exp.
21 hrs ago
Showroom Experience Coordinator, Client Engagement & Experience
New York City, NY
$65K/yr – $72K/yrMid Level3+ years expFull time
Posted 6 weeks ago
Top 1% of applicants do these two things.
The other 99% submit and hope. You're about to do something different.
Job Summary
Own client-facing showroom experiences end to end by coordinating visits for local and global groups and guiding hospitality, logistics, and post-event follow-up to drive differentiated client moments.
- Plan and execute on-site visits and virtual engagements that showcase MillerKnoll’s heritage and design leadership.
- Coordinate logistics and host discussions tailored to each client or group while working with sales, dealers, and design partners.
- Support post-visit feedback and follow-through to move the sale forward and strengthen relationships.
Job Description
Responsibilities
- Plan and execute showroom visits for local and global clients, Dealer partners, A+D firms, and student groups, ensuring experiences are seamless, tailored, and memorable.
- Deliver a warm welcome to visiting groups and communicate MillerKnoll’s heritage, values, and design leadership, adapting discussions to the interests of each client or group.
- Greet and host all groups with professionalism and gracious hospitality, assisting with facility tours, presentations, and interactive experiences.
- Coordinate logistics for visits as needed, including transportation, accommodations, meeting space setup, technology preparation, and collaboration with internal and external partners.
- Support post-visit follow-up, including distributing surveys, sending thank-you notes, and completing other logistical wrap-up tasks.
- Provide behind-the-scenes support for virtual engagements using Microsoft Teams, including technology setup and troubleshooting.
- Collaborate with sales leadership, Dealer partners, A+D firms, and student groups to help execute client experiences that differentiate MillerKnoll and advance the sales process.
- May travel as required to provide support for various Customer Experience-related activities.
- Perform additional responsibilities as requested to achieve business objectives.
Requirements
- Bachelor’s degree in Business, Marketing, Communication, Hospitality, Design, or a related field
- 1–3 years of professional experience, ideally in client service, event coordination, hospitality, marketing, or other customer-facing environments
- Ability to effectively use office automation, communication, software, and presentation tools currently used in the MillerKnoll office environment, as well as for virtual client engagements
- Strong organizational, project, and time management skills with the ability to gracefully handle conflicting priorities, multiple initiatives/events, and last-minute changes
- Excellent written, verbal, and interpersonal skills to communicate information, ideas, procedures, and processes effectively
- Solutions-oriented mindset with the ability to anticipate, identify, and manage problems, and follow-up with the best possible solution for clients and guests
- Self-motivated and able to work cooperatively in a team environment and independently with a demonstrated ability to provide outstanding service to customers
- Ability to work a flexible schedule as needed
- Must be able to perform all essential functions of the position without accommodations
Benefits
- The company offers a full spectrum of benefits including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Vacation and Parental Leave), Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our associates.
MillerKnoll
MillerKnoll is a global collective of design brands built on the foundation of two icons of modernism: Herman Miller and Knoll. Our portfolio also includes furniture and accessories for commercial and residential spaces from Colebrook Bosson Saunders, DatesWeiser, Design Within Reach, Edelman, Geiger, HAY, HOLLY HUNT, Knoll Textiles, Maharam, Muuto, NaughtOne, and Spinneybeck | FilzFelt. Guided by a shared purpose—design for the good of humankind—we generate insights, pioneer innovations, and champion ideas to help spaces better support how people live, work, and gather today. We reach customers across office, residential, healthcare, and education markets through a network of MillerKnoll dealers, all of whom are highly credentialed, independently owned businesses. In addition, we manage an ever-expanding global retail footprint delivering world-class brick-and-mortar and ecommerce experiences.
