Responsibilities

• Lead coordination across high-priority self-serve growth initiatives spanning onboarding, activation, lifecycle, monetization, and pricing — keeping cross-functional teams moving and accountable
• Build and maintain clear execution plans with timelines, owners, and dependencies across Marketing, Product, Engineering, and GTM
• Gather context from each team's planning process, synthesize it, and partner with leadership to inform quarterly prioritization
• Develop reporting frameworks and dashboards that give leadership consistent visibility into progress against self-serve OKRs and program throughput
• Identify blockers, risks, and gaps early — and drive resolution proactively, escalating when needed
• Help the team scale its operating rhythms as our self-serve motion grows in scope and complexity

Requirements

• 8+ years of experience in program management, strategic operations, product operations, or a cross-functional ops role — ideally at a B2B SaaS company
• Track record of owning complex, multi-team programs end to end, with clear examples of driving alignment across Product, Engineering, and Marketing
• Strong influence skills — comfortable driving accountability without direct authority across senior stakeholders
• Ability to communicate at two levels: crisp summaries for leadership and detailed working-level coordination with execution teams
• Experience in a remote-first, async environment — you know how to build relationships and drive outcomes without being in the room
• Genuine comfort with ambiguity — you create structure rather than waiting for it
• You know the difference between moving fast and moving smart
• Familiarity with PLG, self-serve growth, or B2B SaaS metrics is a strong plus

Preferred

• Familiarity with PLG, self-serve growth, or B2B SaaS metrics is a strong plus.

Benefits

• Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family .
• We also offer 16 weeks paid parental leave, unlimited PTO , stipends for remote work and wellness, a professional development budget, and more.