Responsibilities

• Manage all incoming requests across lifecycle, CRM, and corporate communications
• Validate that requests are complete and tied to an approved campaign, initiative, or always-on program, with audience, timing, content source, and data requirements confirmed
• Maintain the deployment calendar, including send windows, audience and segmentation requests, and data pull deadlines
• Deconflict timing and contact frequency across business units
• Maintain the work queue and priority order across lifecycle, CRM, and corporate communications
• Flag requests that arrive too late for the requested send, conflict with an existing deployment, or duplicate work already scheduled
• Facilitate tradeoff conversations with GTM Strategy, Marketing Program Managers, and function leadership when demand exceeds capacity
• Track work through build, audience selection, content assembly, proofing, approval, and deployment
• Manage recurring always-on programs alongside campaign work
• Coordinate short-turn corporate communications against executive, legal, and external timing requirements

Requirements

• Bachelor's degree in Marketing, Business, Communications, Project Management, or a related field, or equivalent work experience
• 5+ years of experience in workflow management, traffic management, project management, marketing operations, or a related field
• Experience managing a recurring deployment or publishing calendar with fixed send dates and approval gates
• Experience managing intake, prioritization, and throughput for a marketing, creative, or media function
• Demonstrated ability to build and hold timelines with multiple dependencies and fixed deadlines
• Experience using a work management or workflow platform as the system of record, such as Workfront, Wrike, Asana, or Jira
• Proven ability to facilitate tradeoffs, renegotiate scope, and drive alignment without direct authority
• Experience tracking team capacity and utilization and translating it into resourcing recommendations
• Strong attention to detail and comfort managing a high volume of concurrent work
• Clear verbal and written communication with stakeholders at every level

Preferred

• Experience supporting email, SMS, push, or in-product messaging programs
• Experience supporting corporate, executive, or internal communications
• Experience working within a Marketing Operations, Program Management Office, or centralized workflow function
• Experience in Workfront, including request queues, templates, and reporting
• Experience supporting the transition of work from agency partners to in-house teams

Benefits

• We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.