Senior Marketing Strategy & Operations

California, MO (Hybrid)

$134K/yr – $200K/yrSenior Level8+ years expFull time

Posted 5 days ago

Job Summary

Own and drive cross-functional marketing strategy execution, turning strategy into prioritized plans, governance, and outcomes across planning, budgeting, and execution streams.

  • Translate strategy into annual and quarterly priorities and milestones.
  • Align cross-functional teams on ownership, decisions, and cadence while improving efficiency.
  • Analyze performance to surface trade-offs and actions for growth.

Job Description

Responsibilities

  • Partner with Marketing leaders to translate strategy into annual and quarterly priorities, operating plans, milestones, dependencies, and measurable outcomes.
  • Drive planning and business-management processes, including target setting, forecasting, pipeline pacing, budget and resource discussions, and executive business reviews.
  • Create clarity across cross-functional initiatives by defining ownership, decision rights, workstreams, risks, dependencies, and communication cadences.
  • Develop operating frameworks, templates, playbooks, and mechanisms that improve prioritization, accountability, visibility, and execution quality.
  • Analyze business and marketing performance to identify implications, surface trade-offs, and recommend actions to improve growth and operational effectiveness.
  • Partner with Marketing Operations, Analytics, Finance, Sales/Revenue Operations, Product, and regional teams to connect plans and ensure coordinated execution.
  • Facilitate working sessions and leadership discussions that turn ambiguity into decisions, aligned action, and documented follow-through.
  • Identify opportunities to simplify processes, automate recurring work, and improve the way Marketing makes and executes decisions.

Requirements

  • 8+ years of experience in marketing strategy, business operations, marketing operations, consulting, finance, or a related discipline.

Preferred

  • Experience in a high-growth B2B SaaS or similarly complex global marketing environment preferred.
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Zendesk

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Zendesk powers exceptional service for every person on the planet. As a leader in AI-powered service, we offer the Zendesk Resolution Platform, designed to redefine customer experience with advanced tools that integrate AI Agents, a comprehensive knowledge graph, actions and integrations, governance and control, measurement and insights, and human expertise. Our purpose-built platform enhances service by combining automation and human insight for seamless interactions. Easy to use, easy to scale, and easy to get value from, Zendesk helps companies strengthen relationships, improve efficiency, and grow. Learn more: http://zdsk.co/46mVi8h

Founded in 2007
San Francisco, California, USA
7.7K employees (570 in marketing)
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Salaries

Posted range

$134K/yr – $200K/yr

Taken straight from the job posting.

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Senior Marketing Strategy & Operations

Zendesk · California, MO · Hybrid