Zendesk | Company Profile, Culture & Jobs

Zendesk powers exceptional service for every person on the planet. As a leader in AI-powered service, we offer the Zendesk Resolution Platform, designed to redefine customer experience with advanced tools that integrate AI Agents, a comprehensive knowledge graph, actions and integrations, governance and control, measurement and insights, and human expertise. Our purpose-built platform enhances service by combining automation and human insight for seamless interactions. Easy to use, easy to scale, and easy to get value from, Zendesk helps companies strengthen relationships, improve efficiency, and grow. Learn more: http://zdsk.co/46mVi8h

Founded in 2007

San Francisco, California, USA

7.7K employees (570 in marketing)

zdsk.co/46mVi8h

61% recommend to a friend

47% positive business outlook

People

Marketing leadership

Sarah Gavin

Chief Communications Officer, Acting Chief Marketing Officer

At the company for 2 years 4 months

Wren Wilder

Sr. Executive Assistant to Chief Marketing Officer & EA Manager

At the company for 5 years 4 months

Keith Pearce

Senior Vice President Marketing

At the company for 1 year 2 months

Lisa Kant

SVP Global Field Marketing and Product Marketing

At the company for 8 years 9 months

Hiring contacts

Ashley Wotowey-Bridge

Executive Talent Operations Specialist

At the company for 4 years 9 months

Hiring activity

Open marketing jobs over time

26 open now

Headcount trend

Company growth over the last 12 months

Audience

Monthly website visitors

77M

Month over month-0.1%

Quarter over quarter+7.4%

Top sourceDirect (62.1%)

Ad budget per month$2.0M

Average search rank45.4

Traffic source mix

Direct

62.1%

Referral

18.2%

News

Zendesk to Deliver Secure, AI-Powered Employee Service Solutions Through Expanded Microsoft Integration

Nov 18, 2025 • PR Newswire

Zendesk Foundation Unveils 2025 Tech for Good Impact Award Winners Driving Meaningful Change

Nov 12, 2025 • PR Newswire

Big CX News from Amazon, Zoom, Gartner & Zendesk

Nov 7, 2025 • CX Today

Links

zdsk.co/46mVi8h

X (Twitter)

Glassdoor

Zendesk insights

Company and marketing-team signals from saved company data and employee profiles. Use this before you apply, interview, or negotiate.

Founded

2007

Headquarters

San Francisco, California

Employees

5001-10000

17.6% growth last 12mo

Marketing team

570

7% of company

94 saved employee profiles are linked to this company.

Company stability and risk

Shows a quick risk view from growth, funding age, and news.

Main result

Low risk

Seed-stage · Growing 17.6% last 12 months · More mature

Trend

2021-09-27 -> 2025-12-01

Headcount (12 months)

+17.6%

Last funding round

—

Negative news (120 days)

0

Risk score0/7

Website traffic

Shows traffic size, change, and traffic sources.

Monthly website visitors

77M

Month over month-0.1%

Quarter over quarter+7.4%

Top sourceDirect (62.1%)

Traffic source mix

Direct

62.1%

Referral

18.2%

Search

Competitors and search

Shows competitors and key search metrics in one view.

Main result

20 competitor sites

Search traffic: 1.5M organic clicks / 212.7K paid clicks

Organic competitors

0

Paid competitors

5

Keyword change

+57,125

Ad budget per month

$2.0M

Average search rank

45.4

Paid competitors5

G2 quick view

Shows G2 rating and review trend.

Main result

8.4 / 5

482 reviews saved

Reviews month over month

—

Reviews quarter over quarter

+0.7%

Reviews year over year

—

LinkedIn followers

Shows follower count and growth.

LinkedIn followers

Follower count and growth

Job openings

Shows open jobs, growth, and role changes.

Main result

36 open jobs

Open jobs trend: —

Trend

Gartner

Shows Gartner reviews and listed products.

Main result

1,382 Gartner reviews

Zendesk was founded in 2007 with the aim of revolutionizing customer experience by allowing businesses to shift their customer service to the online world. Zendesk facilities billions of conversations, linking an extensive range of brands with millions of customers via various platforms such as telephony, chat, email, messaging, social channels, communities, review sites, and help centers. Developed in Copenhagen, Denmark, and grown in California, the company now employs a considerable workforce worldwide.

Listed products

4

Reviews

1,382

Employee range

5,001 - 10,000

Marketing team size

Shows saved marketing team size.

570

7% of the company • 94 saved marketing people

First hire or larger team

Shows if this looks like one hire or a bigger team.

Looks like larger team

Based on saved marketing team size: 570.

Glassdoor ratings

Shows saved Glassdoor ratings.

Glassdoor ratings

Overall rating

3.6 / 5

Work-life balance

3.9 / 5

Culture

3.5 / 5

Diversity & inclusion

3.8 / 5

Recommend to a friend

61%

Positive business outlook

47%

News

Shows saved company news.

Zendesk to Deliver Secure, AI-Powered Employee Service Solutions Through Expanded Microsoft Integration

Nov 18, 2025 • PR Newswire

Zendesk Foundation Unveils 2025 Tech for Good Impact Award Winners Driving Meaningful Change

Nov 12, 2025 • PR Newswire

Big CX News from Amazon, Zoom, Gartner & Zendesk

Nov 7, 2025 • CX Today

Loading insights...

Headcount +17.6% year over year

Search

18.1%

Social

0.9%

Paid referral

0.7%

LinkedIn followers

Follower count and growth

Total followers

659.2K

12-mo growth

+13.9%

Monthly growth

+1.3%

Salaries

Typical salary range

$124,000 – $186,000

/ yr

Median base

$190,500

Median total

$190,500

Median experience

8.5 years

Salaries

12

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Zendesk insights

Company and marketing-team signals from saved company data and employee profiles. Use this before you apply, interview, or negotiate.

Founded

2007

Headquarters

San Francisco, California

Employees

5001-10000

17.6% growth last 12mo

Marketing team

570

7% of company

94 saved employee profiles are linked to this company.

Company stability and risk

Shows a quick risk view from growth, funding age, and news.

Main result

Low risk

Seed-stage · Growing 17.6% last 12 months · More mature

Trend

2021-09-27 -> 2025-12-01

Headcount (12 months)

+17.6%

Last funding round

—

Negative news (120 days)

0

Risk score0/7

Website traffic

Shows traffic size, change, and traffic sources.

Monthly website visitors

77M

Month over month-0.1%

Quarter over quarter+7.4%

Top sourceDirect (62.1%)

Traffic source mix

Direct

62.1%

Referral

18.2%

Search

Competitors and search

Shows competitors and key search metrics in one view.

Main result

20 competitor sites

Search traffic: 1.5M organic clicks / 212.7K paid clicks

Organic competitors

0

Paid competitors

5

Keyword change

+57,125

Ad budget per month

$2.0M

Average search rank

45.4

Paid competitors5

G2 quick view

Shows G2 rating and review trend.

Main result

8.4 / 5

482 reviews saved

Reviews month over month

—

Reviews quarter over quarter

+0.7%

Reviews year over year

—

LinkedIn followers

Shows follower count and growth.

LinkedIn followers

Follower count and growth

Job openings

Shows open jobs, growth, and role changes.

Main result

36 open jobs

Open jobs trend: —

Trend

Gartner

Shows Gartner reviews and listed products.

Main result

1,382 Gartner reviews

Zendesk was founded in 2007 with the aim of revolutionizing customer experience by allowing businesses to shift their customer service to the online world. Zendesk facilities billions of conversations, linking an extensive range of brands with millions of customers via various platforms such as telephony, chat, email, messaging, social channels, communities, review sites, and help centers. Developed in Copenhagen, Denmark, and grown in California, the company now employs a considerable workforce worldwide.

Listed products

4

Reviews

1,382

Employee range

5,001 - 10,000

Marketing team size

Shows saved marketing team size.

570

7% of the company • 94 saved marketing people

First hire or larger team

Shows if this looks like one hire or a bigger team.

Looks like larger team

Based on saved marketing team size: 570.

Glassdoor ratings

Shows saved Glassdoor ratings.

Glassdoor ratings

Overall rating

3.6 / 5

Work-life balance

3.9 / 5

Culture

3.5 / 5

Diversity & inclusion

3.8 / 5

Recommend to a friend

61%

Positive business outlook

47%

News

Shows saved company news.

Zendesk to Deliver Secure, AI-Powered Employee Service Solutions Through Expanded Microsoft Integration

Nov 18, 2025 • PR Newswire

Zendesk Foundation Unveils 2025 Tech for Good Impact Award Winners Driving Meaningful Change

Nov 12, 2025 • PR Newswire

Big CX News from Amazon, Zoom, Gartner & Zendesk

Nov 7, 2025 • CX Today

18.1%

Social

0.9%

Paid referral

0.7%

Total followers

659.2K

12-mo growth

+13.9%

Monthly growth

+1.3%

2023-08-01 -> 2026-02-01

Open jobs growth

—

Biggest role change

—

Latest open role

UKI Senior Account Executive