Senior Marketing Operations Manager

San Francisco, CA (Hybrid)

$160K/yr – $178K/yrSenior Level5+ years expFull time

Posted 4 weeks ago

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Job Summary

Own marketing ops and GTM execution across intake, prioritization, and resourcing, while building scalable automation and data-driven funnel measurement for a high-velocity B2B SaaS environment.

  • Marketing planning and automation: align intake, timelines, and resource allocation to predictable delivery
  • Analytics and attribution: funnel metrics, dashboards, SLAs, and cross-team definitions
  • Audience and lifecycle: segmentation, personalization, and lifecycle program optimization

Job Description

Responsibilities

  • Own marketing planning and execution workflows (intake, prioritization, timelines, resourcing) to ensure predictable delivery.
  • Lead marketing technology and automation strategy (e.g., MAP/CRM integrations, lead lifecycle, routing, scoring, enrichment).
  • Work with data team to build and maintain reporting and dashboards for funnel performance (MQL→SQL, pipeline, conversion, velocity, CAC/LTV inputs), and help establish clear definitions/SLAs.
  • Drive segmentation and audience strategy to improve targeting, personalization, and lifecycle performance.
  • Partner with Demand Gen, Lifecycle, Content, and Product Marketing to operationalize GTM and campaign measurement frameworks.
  • Manage data quality initiatives (UTM governance, deduping, taxonomy, source-of-truth alignment) to improve attribution and analytics.
  • Identify and implement process improvements and tooling enhancements that reduce manual work and increase program scale.
  • Support experimentation (A/B tests, holdouts), measurement, and learnings documentation to improve marketing ROI

Requirements

  • 5–8 years of Marketing Operations and/or Revenue Operations experience in B2B SaaS (or similar high-velocity GTM environment)
  • Hands-on experience owning a marketing automation platform and CRM integration
  • Required experience in HubSpot
  • Strong analytics and reporting skills; comfort with funnel metrics, cohort analysis, and building dashboards (e.g., Looker/Tableau/Mode/HubSpot/SFDC reporting)
  • Deep understanding of lead lifecycle, routing, scoring, and attribution concepts; ability to translate business questions into measurable frameworks
  • Experience building scalable processes (campaign intake, QA checklists, UTM governance, documentation) across multiple stakeholders
  • Excellent cross-functional communication and project management; ability to influence without authority
  • High attention to detail and a systems mindset; you balance strategic thinking with execution

Preferred

    Benefits

    • Private health insurance, including plan options at no cost to employees
    • Paid parental leave
    • Flexible time off policy
    • Flexibility to work from home Monday and Friday, unless posted as a fully remote role
    • Mental health support with Workplace Options
    • Family planning support with Maven
    • $100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities
    • Wellness Days - Fronteers get an additional day off on months with no holidays
    • Winter Break - Our offices are closed from Christmas to New Year's Day!
    Front logo

    Front

    4.4 Glassdoor

    Front is the AI-powered customer service platform that helps companies deliver smarter, safer automation without sacrificing quality. We put humans in control of AI to ensure every customer interaction is handled by the best resource, whether that’s AI, a human agent, or both.More than 9,000 companies, including Uber Freight, Navan, and Stripe, trust Front to scale exceptional service, streamline team collaboration, and gain insights that improve customer experience every day.

    Founded in 2013
    San Francisco, California, USA
    519 employees (57 in marketing)
    83% recommend to a friend
    100% CEO approval

    Traffic Signals

    Monthly Visitors
    267.2K
    Monthly Google Ads Budget
    $692.3K
    Traffic Source Mix
    Search
    44.9%
    Direct
    45.4%
    Referral
    6.8%
    Social
    1.9%
    Paid
    0.8%

    Headcount Trend

    Current headcount: ~521

    Marketing Team

    Marketing Team Size
    31 (6% of company)
    Marketing Roles Posted (Last 30 Days)
    1

    Funding

    Total Funding
    $203.6M
    Last Raise
    $65M
    Series D, 4 years ago

    Funding History

    • Jun 2022
      Series D • $65M
    • Jan 2020
      Series C • $59M
    • Jan 2018
      Series B • $66.5M

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