Responsibilities

• Monitors and responds to requests received via phone and email in a timely and efficient manner, while providing excellent customer service.
• Conducts data entry, ensuring 100% accuracy of transactions.
• Validates system data and resolves problems.
• Performs and maintains various system administration processes and reporting (Sitecore, eRoom) and works with various system owners (i.e. Marketing Operations, Communications) to troubleshoot errors.
• Upholds and follows all processes and workflows
• Uses collaboration platforms to collaborate with other administrative teams.
• Prepares regularly scheduled and ad hoc reports using necessary systems.
• Responsible for executing Marketing administrative duties to include maintaining bios, bio pictures, website content, and related communications tasks.
• Provides support and performs research projects to support internal client requests (i.e. to the Continuing Legal Education (CLE) process, Legal 500, Client credentials, etc.).
• Provides operational support for firm events, including name tag/material creation, invitation process support, etc.

Requirements

• College degree required and experience related to Marketing, Analytics, Operations is preferred.
• A minimum of 3 years administrative experience, including experience with professional client service in an office environment.
• Proficiency in MS Office Suite.
• Strong data entry skills, excellent attention to detail, and strong communication skills preferred.
• Exhibits Strong Decision-Making Skills- Demonstrates the ability to make sound and appropriate decisions, particularly in situations that fall within grey areas.
• Proven ability to prioritize and complete tasks in a fast-paced, deadline-driven environment.
• Good communication and customer service skills required to interact with the firm’s lawyers, Marketing & Business Development teams and other staff on a regular basis.
• Strong organizational skills necessary to coordinate various operational tasks.
• Ability to work effectively in a fast-paced environment, as well, must possess strong problem-solving capabilities.
• High energy, reacts with appropriate sense of urgency, focuses on high quality product production and service delivery.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)