Senior Manager, Service Marketing & Product Management - REMOTE

Responsibilities

• The Sr. Manager, Service Marketing & Product Management is responsible for developing and executing the global service growth strategy and driving profitable growth through service commercial solutions, pricing, point-of-sale attachment, contract and warranty programs, installed base monetization, funnel management, and customer insights.
• This leader owns the development and commercialization of the service portfolio and offerings, partners with Product Management through NPD and LEx processes, and leads a global team focused on service strategy execution, commercial product management, service marketing, and commercial performance management.
• Partner with the Global Service Leadership team to develop and execute the global service growth strategy and commercial roadmap, translating strategic priorities into measurable business results.
• Own the global service commercial solutions portfolio, including customer insights, business case development, pricing strategy, commercialization, and lifecycle management.
• Lead Service participation in New Product Development (NPD) and LEx processes, ensuring serviceability, Voice of Customer, pricing, and launch readiness are incorporated into product launches.
• Drive growth through service attachment, contract renewal and win-back programs, installed base monetization, funnel management, growth rooms, and commercial initiatives.
• Lead service portfolio and commercial performance management through KPI governance, analytics, dashboards, and structured problem solving to identify growth opportunities and risks.
• Develop and commercialize new service offerings and recurring revenue solutions that drive customer value, revenue growth, and profitability.
• Lead and develop a global team responsible for service strategy execution, commercial service product management, service marketing, customer insights, and commercial solutions, while driving cross-functional collaboration across Service, Sales, Product Management, R&D, Marketing, Finance, and Operations.

Requirements

• Bachelor’s degree in Business, Marketing, Engineering, Life Sciences, or a related field AND 10+ years' experience in service, aftermarket, commercial strategy, product management, or a related discipline.
• 5+ years of experience directly managing and developing employees, including coaching, performance management, succession planning, and talent development within a global, matrixed organization.
• Demonstrated experience within a service or aftermarket environment, including responsibility for service contracts, field service, technical support, service operations, lifecycle services, or value-added service offerings.
• Demonstrated success developing and executing commercial growth strategies that deliver measurable improvements in revenue, profitability, contract attachment, renewal performance, or customer retention.
• Strong analytical and financial acumen with demonstrated experience developing pricing strategies, business cases, and commercial models, including cost-to-serve analysis, margin optimization, and value-based pricing for service or aftermarket offerings. Experience leveraging CRM, business intelligence, financial, and installed base data to drive business decisions and commercial growth initiatives.
• Experience developing and commercializing service or aftermarket offerings, including customer discovery, Voice of Customer, value proposition development, pricing strategy, launch execution, portfolio management, and revenue growth initiatives.
• Proven ability to lead complex cross-functional initiatives across Service, Sales, Product Management, Marketing, Finance, and Operations.
• Travel Requirements: This position requires up to 25% travel, which includes overnight stays. Travel will primarily be domestic but will occasionally be international.

Preferred

• Life sciences, diagnostics, medical device, or laboratory instrumentation industry experience.
• Experience applying Danaher Business System (DBS) tools and methodologies.
• Experience working in a global, matrixed organization supporting multiple regions and business units.

Benefits

• Beckman Coulter Life Sciences, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info .
• At Beckman Coulter Life Sciences we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement.