Senior Manager – MarTech Strategy

Responsibilities

• Own client engagement outcomes, including delivery quality, team performance, client satisfaction, scope, timelines, resources, budgets, and risk management.
• Lead client workshops, discovery sessions, and executive presentations.
• Build trusted relationships with client leaders and identify opportunities to deepen the partnership.
• Define and oversee the engagement strategy, framework, and solution architecture.
• Design end-to-end marketing programs, MarTech strategies, operating models, and roadmaps aligned with business goals and the client’s marketing maturity.
• Ensure functional and technical workstreams integrate into a cohesive solution.
• Lead, coach, and develop Consultants and Senior Consultants by setting clear expectations, delegating effectively, and providing regular feedback.
• Partner with practice leadership on staffing and resourcing needs.
• Foster a high-performing, inclusive team culture.
• Shape proposals, statements of work, RFP responses, and client pursuits.

Requirements

• 8 years minimum of consulting experience or 10+ years of progressive experience in product leadership, marketing technology, technology sales, or operations, with exposure to marketing, customer engagement, loyalty, or digital commerce.
• Demonstrated success leading client engagements from concept through execution with accountability for outcomes.
• Experience building and developing cross-functional teams in entrepreneurial or high-growth environments.
• Expertise designing customer-facing strategies, programs, and operating processes across marketing, loyalty, commerce, or digital products.
• Ability to translate business strategy into operating model recommendations, capability roadmaps, and outcome-based plans.
• Strong understanding of MarTech and customer data ecosystems, including identity, data governance, privacy, and integration, or a demonstrated ability to build expertise quickly in a new technology landscape.
• Strong executive communication skills and confidence presenting to vice president– and C-suite–level stakeholders.
• Strategic, hands-on leadership with the ability to manage competing priorities, create structure, and act decisively in ambiguous environments.
• Demonstrated leadership presence and team-building ability.
• Commercial acumen and an entrepreneurial mindset, with the ability to shape pursuits, grow client accounts, and translate capabilities into client value.

Preferred

• Preferred: Experience in regulated or trust-sensitive domains, such as security, identity, payments, data privacy, or compliance.