Responsibilities

• Foster, educate, and promote best-in-class service expertise for HCM clients post-sale
• Manage key programs end-to-end, from campaign brief development through execution and reporting, ensuring they meet brand objectives and deliver best-in-class client service.
• Responsible for creating and maintaining all program documentation during post-sale (including client status agendas, sold scope-of-work, and additional campaign trackers)
• Coordinate with third party vendors to source & design branded merchandise for experiential and influencer gifting opportunities
• Collaborate with Digital teams to monitor creative implementation, tag delivery, QA-ing of media, execution and delivery, and ensuring KPIs are achieved and optimized for media & social distribution
• Work closely with internal creative teams to execute custom deliverables including articles, social media posts, influencer content creation, and sampling opportunities.
• Use project management software (Asana) to manage sold campaigns & deliverables - ensuring all assets stay on schedule
• Demonstrate resourcefulness in problem solving. Leverage existing relationships, build new ones quickly, and find creative solutions to deliver results, within tight timelines or budget constraints.
• Lead and moderate end of campaign debrief process, driving discussion, sharing learnings and best practices across internal teams
• Responsible for the management of the entire post-sale production budgets and ensuring all program expenses are tracked and fit within program margin.

Requirements

• BA or equivalent
• 5-7 years Advertising or Publisher company experience required
• Strong track record in client service and event production
• Experience within various marketing verticals such as experiential, branded content (video, articles, social, influencer) and digital media execution experience essential
• Strong attention to detail
• Ability to lead junior team members (either directly or indirectly)
• Highly organized and the ability to multitask
• Proficiency in Asana (or similar project management platforms) for workflow management, timeline tracking, and cross functional collaboration

Benefits

• Eligibility for performance bonuses
• Choice among six health insurance plans
• Dental and vision insurance
• 401 (k) retirement savings plan with company matching
• Flexible PTO and remote work
• Extremely generous company holiday policy, with 25 + paid holidays, including 2 floating holidays for 2026
• Parent-friendly culture, including 15 full weeks of parental leave plus flexible return-to-work
• Summer Fridays
• FSA and HSA offered
• Life insurance