Senior Manager, Consumer Communications

Responsibilities

• Serve as senior communications counsel to Consumer leadership — in the room for planning, honest about what will and won't land, and persistent about getting to a decision on schedule.
• Run a process and approval rhythm that keeps work moving: clear recommendations, clear deadlines, and the confidence to push senior stakeholders for the feedback a launch needs.
• Bring the disciplines together — product and lifestyle marketing, PR, social, events, content, executive visibility, and internal communications — so the business gets one integrated plan instead of assembling it themselves.
• Partner with Consumer leadership to sharpen the business strategy into a narrative people can repeat — pressure-testing what's clear, naming what isn't, and turning it into language the organization can use. The business owns the strategy; you make sure it's understood.
• Keep objectives and expectations unambiguous as they evolve — what people are working toward, how the organization works, and how it approaches problems.
• Own the internal communications strategy for the Consumer organization end to end, including the cadence, channels, and rhythm that hold it together.
• Lead Consumer all-hands and leadership forums: the narrative arc, the run of show, the speakers, the follow-through.
• Counsel and prepare Consumer leaders as internal communicators — the announcements, the org changes, the moments where how something is said matters as much as what's said.
• Bring the work to life internally through storytelling — the product wins, the customer moments, the people behind them — so the team sees its own impact.
• Keep a large, fast-moving organization informed through change, in partnership with our enterprise internal communications team so Consumer connects to the broader company narrative.

Requirements

• 6+ years in communications, with the majority in consumer or consumer technology — app, subscription, media, or platform businesses.
• Run integrated communications — internal and external together — for a company, a business unit, or a major product line. This role is that job for our largest business.
• Worked directly with a leadership team to turn a strategy into a narrative people can repeat, and kept an organization oriented through real change: reorgs, leadership transitions, shifts in how the business works.
• Owned internal communications as a core part of the job rather than an occasional add-on — all-hands, leadership counsel, the full cadence.
• Owned the communications strategy for major product launches or brand moments end to end, with results you can point to.
• Can find the story and change how it's told across audiences — employees, leaders, executives, press — without losing the thread that connects them.
• Strong editorial judgment about what's genuinely earned-media worthy and what isn't — and the credibility to say so to a business partner.
• Worked effectively through a communications partner or agency: clear about the story you want told and the standard for the work, without needing to place every story yourself.
• Comfort in a fast-moving, still-forming environment, with the instinct to build the process rather than wait for one — and genuine interest in owning this work for a business at this scale.
• Base salary specifics around geographic region may vary.

Preferred

• Experience with an ad-supported business or the advertising trades. (Preferred)

Benefits

• Flexible Time Off program
• Hybrid work model
• Variety of medical insurance options including a $0 cost premium employee coverage
• Benefits effective day 1 of employment include competitive 401K match with no vesting requirement, national health, dental, and vision plans
• Progressive family plan benefits
• An opportunity to work for a global and industry-leading technology company
• Impactful work in a collaborative environment