Responsibilities Own and evolve shared services that support the enterprise Marketing and Communications organization, ensuring these teams deliver high-quality, on-brand work with speed and consistency, and serve as strong partners to stakeholders—aligned to CCC’s growth and reputation goals including: 1 Own and evolve shared services that support the enterprise Marketing and Communications organization, ensuring these teams deliver high-quality, on-brand work with speed and consistency, and serve as strong partners to stakeholders—aligned to CCC’s growth and reputation goals including: 2 Creative services (design, motion, video) 3 Events strategy and execution 4 Digital marketing channels (web, social, email/digital communications) and performance analytics 5 Annual and quarterly planning 6 Program and project management across marketing and communications 7 Capacity planning, prioritization, and sequencing 8 Intake, resourcing, and workflow management 9 Standardized workflows, playbooks, and toolsets 10 Operational metrics, performance tracking, and reporting 11 Budget ownership and vendor management in partnership with Finance and Procurement 12 Foundations for data, analytics, and measurement capabilities 13 Support the evolution from a channel-based model to a connected, lifecycle-oriented engine through clear processes, shared standards, and measurable outcomes. 14 Lead a diverse set of managers and individual contributors across creative, events, and digital functions. Ensure teams feel supported, empowered, and connected to enterprise outcomes. 15 Set clear expectations, goals, and accountability 16 Coach leaders on prioritization, stakeholder management, and execution 17 Build a culture of collaboration, continuous improvement, and results Requirements 12–15+ years of experience in marketing, communications, marketing operations, marcom operations, or agency operations Experience in business-to-business, automotive, insurance, insuretech and/or SaaS preferred Bachelor’s degree preferred Proven experience leading shared services or centralized teams in a complex organization Strong operator mindset: planning, prioritization, process design, and execution rigor Ability to balance structure with flexibility in a fast-moving environment Credible partner to senior leaders; comfortable setting boundaries, making trade-offs, and driving change Experience supporting brand, creative, digital, and/or communications teams strongly preferred Hybrid. Travel less than 10%.