Senior Director, Commerce

Responsibilities

• Champion Flywheel’s vision for Commerce by translating strategic objectives into actionable plans for client teams, ensuring alignment with business goals and market opportunities.
• Build, mentor, and lead a high-performing team of Directors and Managers, providing guidance, coaching, and professional development to support both individual and organizational growth.
• Oversee the delivery of exceptional client service across a portfolio of strategic accounts, strengthening executive client relationships and acting as a trusted advisor to senior client stakeholders.
• Identify and capitalize on opportunities to grow client revenue in partnership with Sales, Marketing, and Product teams, ensuring solutions meet evolving client needs and industry trends.
• Partner with VP, Commerce to set and implement regional strategies for scaling Flywheel’s commerce offerings, optimizing operational efficiency, and elevating quality of delivery.
• Serve as a senior representative of Flywheel at industry events, conferences, webinars, and in high-profile client engagements, strengthening Flywheel’s position as a market leader.
• Foster a culture of collaboration, knowledge-sharing, and continuous improvement within the Commerce team, promoting innovation and a positive, inclusive work environment.
• Drive process optimization and adoption of best practices, ensuring team effectiveness and supporting work/life balance across a hybrid work environment.
• Collaborate with cross-functional leaders in Custom Analytics, Product, Learning & Development, and other business lines to enhance Flywheel’s value proposition and integration across client solutions.
• Contribute to hiring, team structuring, and resource allocation decisions at the leadership level.

Requirements

• 10+ years of progressive experience in Digital Commerce, with expertise spanning both Retail and Retail Media functions.
• Recognized industry leader with deep knowledge of commerce fundamentals (search, display, video, content, promotion, etc.) and a record of delivering strategic growth.
• Demonstrated success in leading and developing high-performing teams in a fast-paced, dynamic environment.
• Strong executive presence, with exceptional communication and interpersonal skills and the ability to influence and inspire at all levels, including C-suite.
• Proven ability to manage multiple priorities, drive operational excellence, and deliver results against ambitious targets.
• Solution-oriented, analytical, and commercially savvy, with a passion for solving complex business challenges.
• Proactive, independently motivated, and comfortable navigating ambiguity and change.
• Committed to fostering a positive, collaborative, and inclusive team culture.
• Intellectually curious, eager to learn, and passionate about driving organizational innovation.
• Willingness to travel as needed.