Senior Digital Content Partner

Westwood, MA (Hybrid)

$80K/yr – $133K/yrSenior Level5+ years expFull time

Posted 4 weeks ago

Job Summary

Own the end-to-end development of integrated, multi-channel campaigns for student audiences, translating business goals into messaging, content plans, and activation strategies across owned, social, and partner channels. Drive audience-first content, editorial planning, SEO alignment, and cross-team coordination while leveraging analytics to optimize performance.

  • Lead audience-first content strategy across the student journey
  • Translate performance data into actionable campaign insights
  • Ensure content compliance and cross-team consistency

Job Description

Responsibilities

  • Lead development of integrated, multi-channel campaign strategies across business priorities, seasonal moments, and real-time relevance opportunities
  • Translate business goals into messaging frameworks, content plans, and activation strategies across owned, social, and partner channels
  • Partner with marketing, social, paid media, and creative teams to execute campaigns end-to-end
  • Develop and guide social-first content strategies aligned to student audience behaviors and platform best practices
  • Lead audience-first content strategy and editorial planning across the student journey
  • Ensure content aligns to SEO best practices, customer needs, and financial education priorities
  • Identify opportunities to evolve content into reusable, modular components to support scale and personalization
  • Support optimization of content for both traditional search and emerging LLM-driven discovery
  • Act as a central partner across pods and business lines to ensure content consistency across distributed teams and channels
  • Monitor and report on performance using KPIs such as app starts, conversions, and engagement metrics

Requirements

  • 5-7 years of experience in digital content, content marketing, or social media strategy
  • Proven experience leading integrated, multi-channel campaigns
  • Experience working in cross-functional, matrixed environments
  • Strong background in content strategy, editorial planning, and SEO
  • Experience with social media strategy and platform-specific content development
  • Familiarity with digital analytics tools such as Adobe Analytics
  • Ability to translate performance data into actionable insights
  • Strong collaboration and stakeholder management skills
  • Experience in financial services or a regulated industry preferred
  • Familiarity with modular content, personalization strategies, and emerging AI/LLM trends a plus

Benefits

  • We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.
Citizens logo

Citizens

3.7 Glassdoor

At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do. As one of the oldest and largest financial services firms in the United States with a history dating back to 1828, we’re committed to providing solutions and expertise that support our customers, clients, colleagues, and communities in what’s next on their own unique journey. Whether you’re considering banking with us or looking to work with us, you’ll find a customer-centric culture and a supportive, collaborative workforce at Citizens.You’re made ready and so are we. #MadeReady

Providence, Rhode Island, USA
23K employees (491 in marketing)
69% recommend to a friend
81% CEO approval

Salaries

Posted range

$80K/yr – $133K/yr

Taken straight from the job posting.

The middle of this range ($107K) is in line with the median base salary for Senior Content Manager roles in the United States ($110K).

Senior Content Manager median pay in the United States

$110K/yr

Most pay falls between $105K and $130K. Based on 21 salaries.

See all Citizens salaries

Marketing Team

Marketing Team Size
350 (2% of company)
Marketing Roles Posted (Last 30 Days)
5

Funding

Total Funding
$2B
Last Raise
$750M
Post IPO Debt, 1 years ago

Funding History

  • Feb 2025
    Post IPO Debt • $750M
  • Jul 2024
    Post IPO Debt • $1.3B

Traffic Signals

Monthly Visitors
4.9M
Monthly Google Ads Budget
$2.7M
Traffic Source Mix
Search
28.8%
Direct
63.2%
Referral
6.9%
Social
0.1%
Paid
0.8%

Headcount Trend

Current headcount: ~22.8K
Citizens logo

Senior Digital Content Partner

Citizens · Westwood, MA · Hybrid