The City of Phoenix Communications Office is seeking a highly skilled and forward-thinking Senior Digital Content Manager to oversee the City's web content strategy and drive the next evolution of Phoenix.gov.

As Senior Digital Content Manager, you will serve as a top expert for the City on web content management, digital user experience, and online public information delivery. You will play a leadership role in the strategy, development, and implementation of web content and digital communication tools used by millions of residents, visitors, and businesses each year.

This position guides a team responsible for ensuring Phoenix.gov remains accurate, accessible, user-friendly-, and aligned with the City's communications goals. The Senior Digital Content Manager will collaborate closely with department web editors, City leadership, IT partners, and subject matter experts across all departments to maintain high-quality online content and strengthen the City's digital presence.

The ideal candidate is a forward-facing, innovative thinker with a strong understanding of web best practices, accessibility standards, and strategic communications. The successful candidate will demonstrate outstanding interpersonal communication skills and the ability to build strong working relationships across a large and diverse organization. Because maintaining a collaborative network is essential to this role, the Senior Digital Content Manager is expected to be available in-person regularly to support colleagues, foster cross-departmental connections, and stay deeply engaged with the work happening across City teams.

Key responsibilities include developing and enforcing web content standards, managing major content updates and redesign initiatives, analyzing web performance metrics to guide improvements, and ensuring all City web content remains timely, accurate, and engaging. The Senior Digital Content Manager will also provide training, guidance, and support to City staff who contribute to Phoenix.gov.

This position is a core member of the Communications Office and works collaboratively to advance the department's mission of providing accurate, timely, and compelling information to the community. The role generally works traditional business hours with occasional after-hours work based on City needs.

• Excellent verbal and written communication skills, with the ability to tailor complex information for diverse audiences.
• Demonstrates exceptional communication skills and thrives in collaborative, relationship-driven environments.
• Is available in-person consistently and uses face-to-face interaction to build trust, expand networks, and strengthen partnerships across the City.
• Has a strategic mindset with the ability to anticipate future digital needs and develop forward-thinking solutions.
• Is deeply knowledgeable about web content strategy, user experience, and digital accessibility.
• Enjoys solving complex problems and guiding diverse teams toward shared standards and practices.
• Embraces innovation and continuously seeks new approaches to improve digital communication.
• Serves as both a team-oriented leader and an independent self-starter capable of driving major initiatives with minimal direction.

Pay Range: $86,590.40 to $121,825.60 annually.

Hiring Range: $86,590.40 41.63 to $121,825.60 annually.

Pay Range Explanation:

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

Internal Only: Please understand that this is pay grade 064. If selected, your salary offer will be based on the applicable promotion or demotion worksheet in accordance with the City Pay Ordinance.

• Promotions occur when the last two digits of the pay grade increase.
• Demotions occur when the last two digits of the pay grade decrease.
• Lateral transfers occur when there is no change to the last two digits of the pay grade.
• When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.

Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page.

The pay grade and classification/unit of your current position may be found by looking up your job title on the job description page.

A comprehensive benefits package is offered which includes:

• for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi

For more details, visit: Unit 007 Benefits

• Four years of professional experience in communications, digital content strategy, website management, public relations, marketing, or a related field.
• Including at least two years at the advanced professional level of public information officer, digital content manager, or similar marketing or communications role.
• Bachelor's degree in journalism, communications, marketing, digital media, public relations, advertising, or a related field.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
For information regarding pre-screening and driving positions,
• .
• The City job description can be found here.

The minimum qualifications listed above, plus:

• Experience supervising full-time professional staff.
• Experience creating, editing, or managing web content for large organizations.
• Experience leading or contributing to web redesigns, large-scale content migration projects, or enterprise content strategy initiatives.
• Demonstrated understanding of digital accessibility standards (such as WCAG) and best practices for inclusive design.
• Experience using enterprise-level content management systems (CMS) such as Adobe Experience Manager, especially in a decentralized environment with many contributors.
• Experience working in or with local government or other large, complex organizations.
• Crisis communications experience, including rapid updates to public-facing digital channels.
• Proficiency with analytics tools (e.g., Adobe Analytics, Siteimprove) and the ability to interpret data to guide content decisions.
• Experience developing training materials or conducting training for staff who contribute to website content.

Recruitment closes May 26, 2026. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list.This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

• Job interviews may be held by video or audio conference.
If you are in need of computer resources,
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• If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939. You may also fill out and submit a Reasonable Accommodation Request Form.

Senior Public Info Officer, JC:06380, ID# 61897, 05/19/2026, 1 mos, MR/JR, Benefits:007

Building the Phoenix of tomorrow.

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City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.