Responsibilities

• Keep clients, grow them and run delivery cleanly.
• Keep the team aligned - and operating efficiently through better systems and technology.
• You are the connective tissue between Sales, Strategy, Campaigns, Paid, and Product.
• If something drifts (performance, scope, relationship, or margin) you see it early and fix it. No surprises. No scrambling. Just steady, commercial ownership.
• Lead the Relationship – Own client relationships across launches, seasonal campaigns, and always-on programs. Multi-thread across teams. Build trust. Have direct conversations when performance needs to improve.
• Turn Insight into Strategy – Translate data into clear, actionable plans. Present performance against KPIs (engagement, EMV, sales lift, affiliate impact) and explain what it means.
• Own Delivery End-to-End – Manage timelines, scopes, budgets, and execution across seeding, paid, and integrated campaigns. Keep work on-brand, on-time, and within margin.
• Protect & Grow Revenue – Manage renewal timelines. Identify upsell opportunities. Drive Net Revenue Retention. Be able to speak confidently about account growth with real numbers.
• Use Data to Improve What’s Next – Forecast performance. Optimize mid-campaign. Apply learnings to the next program. Reporting informs decisions - it’s not a recap.
• Keep the System Tight – Keep tracking clean. Watch team capacity. Fix what’s inefficient. Make sure client feedback doesn’t get lost.