Senior Analyst, Customer Relationship Management (CRM)

Responsibilities

• Performs, develops and implements operational activities that impact important components / processes of the specified Customer Loyalty & Insights work function, and may include responsibilities in the area of vendor collaboration, pharmacy insights, customer insights, pricing & promotion and/or consumer research such as:
• Developing and executing assigned high profile plans/programs to enhance/maximize consumer awareness, market share and support specified initiatives.
• Engaging and developing analysis for Interpretation of results and analyzing trends.
• Reviewing alignment of functional area strategies with assumed outcomes.
• Monitoring strategies of functional area and recommending / implementing adjustments.
• Contributing in planning and implementing a broad range of activities to meet objectives.
• Developing tactical plans.
• Preparing related program budgets.
• Participating in development of programs that establish and enhance standards.
• Identifying and establishing relationships with internal/external partners.

Requirements

• Bachelor’s degree and at least 1 year of experience in promotions, marketing, retail, analytics, pricing, consumer packaged goods, insights, vendor collaboration, consumer research, inventory, category management and/or business analysis OR High school / GED and at least 4 years of experience in promotions, marketing, retail, analytics, pricing, consumer packaged goods, insights, vendor collaboration, consumer research, inventory, category management and/or business analysis
• Experience with MS Office Suite
• Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates
• Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions
• Experience collaborating with internal and external resources to develop strategies that meet department goals within budget and established timelines
• Willing to travel up to 10% of the time for business purposes

Preferred

• Experience with CRM or marketing technology platforms such as Adobe Campaign, Adobe Journey Optimizer, Salesforce Marketing Cloud, or Braze
• Familiarity with SQL, dashboarding tools, or customer analytics platforms
• Experience working in retail, loyalty, healthcare, pharmacy, or e-commerce environments
• Understanding of customer lifecycle and retention strategies
• Experience identifying operational issues and recommending and implementing strategies to resolve problems
• Ability to communicate complex technical workflows to cross-functional audiences

Benefits

• To review benefits, please click here jobs.walgreens.com/benefits