Customer Value Architect (Retail, CRM & Analytics)

Responsibilities

• Conduct dealership performance assessments using the Dealer Maturity Model (DMM), identifying current maturity tier, operational gaps, adoption barriers, and opportunities to improve performance across relevant workflows and functions
• Develop and own tier advancement plans for assigned accounts, translating DMM findings into prioritized customer roadmaps with clear milestones, actions, accountability, and measurable outcomes
• Partner closely with Customer Value Managers (CVMs) to integrate assessment findings, maturity insights, and recommended actions into Customer Value Plans and ongoing customer engagement strategies
• Interpret platform utilization data, workflow patterns, and relevant business indicators to diagnose root causes of underperformance and identify practical opportunities for operational improvement and value realization
• Document and articulate account-level value realization evidence, connecting platform adoption and workflow changes to customer-relevant operational and performance outcomes
• Apply a structured consultative discovery methodology to customer engagements, diagnosing business needs and operational blockers before prescribing solutions or recommendations
• Translate platform functionality, adoption gaps, and process issues into the language of dealership operators, including dealer principals, general managers, controllers, and department leaders
• Facilitate high-stakes customer conversations such as value reviews, workflow redesign sessions, business process alignment discussions, and change management engagements requiring strong structure, credibility, and influence
• Navigate customer resistance or adoption challenges by identifying underlying concerns, diagnosing root causes, and adapting engagement strategies to improve alignment and progress
• Serve as a subject matter expert on Tekion platform workflows, features, and operational use cases across applicable modules, maintaining current knowledge of product capabilities and customer impact

Requirements

• Bachelor’s degree in Business, Automotive Management, or related field preferred; equivalent dealership operations experience accepted in lieu of degree
• 5–8 years of experience in automotive dealership operations, customer consulting, customer value services, enablement, or a closely related role
• Direct experience in automotive dealership operations as a General Manager, Controller, department manager, or equivalent role with responsibility for operational outcomes across multiple functions strongly preferred
• Strong knowledge of dealership workflows, performance drivers, and DMS platforms, with demonstrated fluency in dealership technology and operational processes
• Experience diagnosing operational issues, developing recommendations, and guiding stakeholders toward practical action plans and measurable improvement
• Strong consultative, discovery, facilitation, and stakeholder management skills, with the ability to engage credibly with dealership leaders and operators
• Experience interpreting utilization data, business performance indicators, or operational metrics to support customer recommendations and value realization discussions
• Prior experience with Tekion or a comparable DMS platform at an administrative, implementation, or power-user level strongly preferred
• Experience in a customer value services, consulting, enablement, or advisory role within a SaaS, automotive technology, or dealership software environment preferred
• Familiarity with business intelligence or reporting tools such as Tableau, Looker, Sigma, or Power BI preferred

Preferred

• Prior experience with Tekion or a comparable DMS platform at an administrative, implementation, or power-user level strongly preferred
• Experience in a customer value services, consulting, enablement, or advisory role within a SaaS, automotive technology, or dealership software environment preferred
• Familiarity with business intelligence or reporting tools such as Tableau, Looker, Sigma, or Power BI preferred

Benefits

• Competitive compensation and generous stock options
• 100% employer-paid top-of-the-line medical, dental and vision coverage
• Great benefits including unlimited PTO, parental leave and free snacks and beverages
• The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies
• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
• Work on the latest and coolest technologies – everything is home-grown and built ground-up
• A dynamic work environment with a strong sense of community and collaboration
• The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
• Exciting opportunities for career growth and development
• Current Tekion Employees: Please apply via the Internal Job Board in Ashby