Patient Care Advocate (NON-CLINICAL)

Chattanooga, TN

$65K/yr – $72K/yrMid Level2+ years expFull time

Posted 2 months ago

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Job Summary

Own patient-facing marketing and community outreach for hospice admissions, brand awareness, and family education while ensuring compliant CRM documentation and key account input.

  • Collaborate with Liaisons to gather clinical info, support admissions, and participate in community events.
  • Partner on brand awareness campaigns to make the program the preferred hospice in the service area.
  • Keep CRM records compliant, submit timely marketing reports, and share insights with leadership to shape strategy.

Job Description

Own patient-facing marketing and community outreach for hospice admissions, brand awareness, and family education while ensuring compliant CRM documentation and key account input.

  • Supporting Our Team: Collaborate with our Liaisons to gather crucial patient clinical information, provide admissions support, and actively participate in community events. Your contribution directly impacts our patients' experience.
  • Building Brand Awareness: Join our Liaisons in brand awareness campaigns. Together, we aim to make our program the preferred hospice provider in the service area, fulfilling our mission and achieving agency growth and census management goals.
  • Educating and Connecting: Conduct initial meetings with patients and their families, introducing them to the hospice service and our compassionate philosophy. Obtain consent for their care and make a profound difference in their lives.
  • Reporting and CRM Documentation: Ensure compliance with regulatory standards through meticulous record-keeping. Your prompt and accurate submission of marketing reports is crucial for our growth.
  • Key Account Management: Identify key accounts and help shape our strategy by communicating strengths and weaknesses to our Liaisons and Regional Sales Director. Your insights are valuable in our growth plan.
Hospice of Chattanooga, Inc. logo

Hospice of Chattanooga, Inc.

Compassionate Care for Every Life

Founded in 1980
Chattanooga, Tennessee, USA
203 employees