Responsibilities

• Lead new-client onboarding, understand their goals and current setup, and help them define their paid search strategy.
• Guide clients through workspace setup, Google Ads account connection, and their first reports.
• Show experienced agency teams how to use AdCortex reporting, monitoring, and optimization tools in their existing workflows.
• Guide small businesses through paid search fundamentals, including campaign structure, budgets, targeting, and what success should look like.
• Help clients plan conversion tracking and measurement so they can evaluate results and make informed decisions.
• Track onboarding progress, resolve setup questions, and coordinate product feedback and support handoffs.
• Turn account insights into practical next steps, answer questions, and share onboarding feedback with the product team.

Requirements

• 3–5 years of hands-on paid search management experience, including Google Ads strategy and account management.
• A solid understanding of conversion tracking, measurement, campaign structure, and budget planning.
• The ability to guide both experienced paid search professionals and small business owners who are getting started.
• Clear communication, a consultative approach, and confidence teaching clients how to use software to support their strategy.

Preferred

• Experience supporting multiple client accounts in an agency or through a Google Ads Manager account.
• Familiarity with Google Analytics 4, Google Tag Manager, or troubleshooting conversion tracking.
• Experience onboarding clients or leading training for marketing software.
• Experience turning recurring client questions into guides, checklists, or training materials.