Responsibilities

• Lead new-client onboarding, understand their goals and current setup, and help them define their paid search strategy.
• Guide clients through workspace setup, Google Ads account connection, and their first reports.
• Show experienced agency teams how to use AdCortex reporting, monitoring, and optimization tools in their existing workflows.
• Guide small businesses through paid search fundamentals, including campaign structure, budgets, targeting, and what success should look like.
• Help clients plan conversion tracking and measurement so they can evaluate results and make informed decisions.
• Track onboarding progress, resolve setup questions, and coordinate product feedback and support handoffs.
• Turn account insights into practical next steps, answer questions, and share onboarding feedback with the product team.
• What success looks like: Clients complete setup with a clear paid search strategy, understand how to measure results, and know how to use AdCortex to identify their next steps. Onboarding questions are followed through, and recurring challenges reach the product team with useful context.

Requirements

• 3–5 years of hands-on paid search management experience, including Google Ads strategy and account management.
• A solid understanding of conversion tracking, measurement, campaign structure, and budget planning.
• The ability to guide both experienced paid search professionals and small business owners who are getting started.
• Clear communication, a consultative approach, and confidence teaching clients how to use software to support their strategy.

Preferred

• Experience supporting multiple client accounts in an agency or through a Google Ads Manager account.
• Familiarity with Google Analytics 4, Google Tag Manager, or troubleshooting conversion tracking.
• Experience onboarding clients or leading training for marketing software.
• Experience turning recurring client questions into guides, checklists, or training materials.

Benefits

• Paid time off