Paid Media Client Success Manager

Responsibilities

• Your book of business. You'll manage a portfolio of multi-location and franchise brands. You're the person they call when something matters.
• Onboarding. You'll run a high-touch onboarding process that sets up a long-term partnership from day one.
• Performance strategy. You'll build cross-channel plans across Google Search, Meta, YouTube, Display, and emerging channels, tied to each client's business goals and not just their media budget.
• Business reviews. You'll lead reviews that tell the real story in the data and bring a clear point of view on what to do next.
• Optimization. You'll work with our Technical Account Managers to monitor delivery, diagnose performance, and adjust campaigns.
• Growth. You'll find and close expansion opportunities through thoughtful upsells that make sense for the client, not ones pushed for quota.
• Client advocacy. You'll represent your clients inside Eulerity, working with Product and Engineering so that what we promise gets delivered.

Requirements

• 3–5 years in account management or client strategy at an ad agency, ad tech company, or media company.
• Hands-on experience in Google Ads and Meta Ads Manager. You've personally built, managed, or directed campaigns, not just reviewed reports someone else built.
• Experience managing client budgets across multiple accounts at the same time.
• A track record of growing accounts, not just retaining them.
• The ability to take performance data, find what's driving results, and present a clear recommendation to senior stakeholders.

Preferred

• Experience with franchise or multi-location brands, and an understanding of how corporate and franchisee decision-making differ.
• Familiarity with YouTube, Display, or programmatic buying.
• Experience in a SaaS or platform environment.
• Strong Excel and PowerPoint skills.

Benefits

• Medical
• Dental
• Vision
• Unlimited PTO
• Commuter benefits
• 401(k) with company match
• Summer Fridays