Marketing Production Manager

Responsibilities

• Primary Elements of Job:
• - Processing web orders
• - Managing orders from start to finish with vendors and clients
• - Handling inbound requests
• - Supporting Account Managers and Senior Account Managers on projects
• - Following through to ensure orders are maintained on a job tracker and billed when ready (project management)
• - Monitoring client inventory levels
• - Managing warehouse orders process
• Secondary Elements to Role:
• - Assist with sales and marketing presentations

Requirements

• Bachelor's Degree with a proven track record
• 2-5+ years of full-time work experience in Customer Success and/or Account Management Support
• Project Management experience is essential (manage many simultaneous projects)
• Execution of various client activities (portal management, special projects, campaigns, etc.). Requires the ability to multitask and anticipate what is needed.
• Professional communication with internal partners and external clients to build trust, confidence, and manage expectations.
• Coordination of vendors and suppliers to ensure timely delivery and execution
• Project management (organization, time management, problem-solving, communication, adaptability, conflict management, matrix management of team members and vendor partners)
• Executing assigned tasks within client projects to a specific schedule and within agreed-upon budgets
• Organization of client feedback. Addressing issues and optimizing performance.
• Generating accurate reports and status notifications

Preferred

• A real advantage: Knowledge of print & promo, advertising, marketing, or e-commerce