Responsibilities

• Evaluate current Marketing workflows, organizational responsibilities, governance structures, decision-making processes, and team operating practices.
• Identify opportunities to streamline processes, remove unnecessary complexity, clarify ownership, eliminate duplication, and resolve operational bottlenecks.
• Collaborate with leadership and cross-functional partners to develop and implement a future-state operating model that strengthens accountability, scalability, speed, and quality of execution.
• Establish and document clear roles, responsibilities, decision rights, governance standards, and operating rhythms across the organization.
• Lead change management activities that encourage adoption of new processes, tools, workflows, and team behaviors.
• Identify near-term opportunities for improvement and implement meaningful quick wins within the first 90 days.
• Redesign and improve the end-to-end marketing delivery lifecycle, including intake, prioritization, briefing, creative development, testing, production, approvals, deployment, and post-launch evaluation.
• Develop scalable processes that effectively support both digital communication boards and creative.
• Strengthen planning, prioritization, capacity management, and resource allocation to ensure teams remain focused on the highest-impact initiatives.
• Establish defined handoffs and accountability across internal teams, agency partners, vendors, and other stakeholders.

Requirements

• 8+ years of experience in marketing operations, program management, management consulting, business transformation, agency operations, or a related discipline.
• Demonstrated success evaluating, designing, and implementing operating models, business processes, governance frameworks, or organizational transformation initiatives.
• Proven ability to lead complex, cross-functional programs involving multiple stakeholder groups, dependencies, and competing priorities.
• Strong change management and stakeholder engagement capabilities, including the ability to influence teams and leaders without direct authority.
• Experience facilitating workshops and working sessions that drive alignment, decision-making, and clear outcomes.
• Experience managing or improving creative and marketing workflows from initial planning through production and final delivery.
• Excellent written and verbal communication skills with the ability to communicate recommendations, risks, and progress effectively to senior leadership.
• Strong analytical, organizational, and problem-solving skills with an emphasis on process simplification and continuous improvement.
• Proficiency with Microsoft 365 and project/work management platforms such as Microsoft Planner, Jira, Smartsheet, or comparable tools.

Preferred

• Experience leading operating model, process improvement, or organizational transformation initiatives within a marketing, creative, advertising, or agency environment.
• Background working across both in-house marketing organizations and external agencies.
• Ability to move seamlessly between strategic transformation work and hands-on operational execution.
• Proven effectiveness working in ambiguous or evolving environments and creating structure where processes or ownership may not yet be clearly defined.
• Strong systems-thinking capabilities with an understanding of how workflows, governance, technology, organizational structure, and team behaviors influence one another.
• Consultative approach with the ability to quickly establish credibility and build trusted relationships across diverse stakeholder groups.
• Strong focus on creating simpler, more scalable, and more effective ways of working.

Benefits

• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
• Learning opportunities and tuition assistance
• Wellness and Well being programs