Marketing Operations Project Lead

Responsibilities

• Project and workflow management: Manage US and OUS marketing requests from intake through delivery, establishing timelines, resources, milestones and clear ownership.
• Workfront: Serve as a key owner/user of the Customer Solutions Workfront instance, ensuring consistent adoption and effective workflows. Maintain project information in Workfront, help route requests and ensure project records are accurate and current.
• Team support: Assist Marketing Team members with project setup, documentation, timelines and workflow questions.
• Process documentation and improvement: Create and maintain templates, guides, reviewer matrix and standard operating procedures for Customer Solutions Workfront workflows. Identify workflow gaps, obstacles and inefficiencies and implement solutions that improve speed, collaboration and execution.
• Content and asset management: Maintain organization of marketing assets within digital asset management systems. Set up and maintain Highspot integration from the DAM for Customer Solutions marketing assets.
• Reporting and insights: Build KPI reporting and dashboards that provide visibility into workload, project status and operational performance.
• Stakeholder management: Partner with Marketing, Corporate Workfront Marketing Operations, Corporate Regulatory and Legal, Customer Solutions Legal and other BU functional partners, as needed, to clarify requirements, priorities and deliverables.
• Training and adoption: Develop training and resources that drive effective use of the Workfront Customer Solutions instance.
• Risk and compliance: Ensure appropriate review processes, documentation and governance are incorporated into marketing workflows.

Requirements

• Bachelor’s degree.
• Minimum 4 years of work experience.
• Demonstrated experience with workflow or project-management platforms, such as Workfront.
• Demonstrated proficiency with Microsoft Excel, Word and PowerPoint.
• Strong organizational, project-management, presentation and stakeholder-communication skills.
• Ability to manage multiple priorities and drive work across cross-functional teams.
• Ability to influence stakeholders and advance work without direct organizational authority.
• Ability to understand and work within complex, cross-divisional procedures and policies.
• Strong analytical skills with experience using operational metrics to identify opportunities for improvement

Preferred

• Minimum 2 years of project management, marketing operations or content management experience.
• PMP certification.
• Medical device industry experience