Marketing Operations Manager

Responsibilities

• Marketing Systems Management
• - Day to day management of core marketing platforms, including user management, training, feature optimization, documentation.
• - Ownership of the marketing operations helpdesk to triage and route tickets within agreed timelines.
• - Development of new workflows to assist marketing team in developing and executing highly successful integrated marketing campaigns.
• - Reporting and analysis on key systems and programs to help marketing teams understand performance and impact.
• - Creation of best practice documentation and training for teams to maximize success and return on investment.
• Database & Lifecycle Programs
• - Manage and report on centralized database-driven initiatives.
• - Ensure key automated programs are continually optimized and deliver tangible business value.
• AI Enablement

Requirements

• Bachelor's degree from an accredited four-year college or university.
• Strong analytical and reporting skills (ad-hoc reporting, dashboarding, data interpretation, insight generation) through common tools e.g. GA4, looker, Qlik, Tableau, platform-native reporting tools.
• Fluency in the English language (written and spoken).

Preferred

• Development and deployment of single AI agents (working with technology teams) or multi-agent workflows (e.g. using workflow automation tools such as n8n).
• Working knowledge of snowflake data warehouse, including cortex AI and streamlit apps.
• Travel domestically and internationally (5-15%) to attend industry conferences, customer meetings, and other events.
• The role is hybrid with 40% onsite.

Benefits

• ACS currently provides the following benefits for this position: paid vacation leave, paid sick leave, paid holidays, health insurance, flexible spending account or health care savings account, dental insurance, life insurance, vision insurance, retirement benefits, short- and long-term disability, and 4-week work from anywhere; each benefit is subject to the terms of the applicable program. Additional benefits may apply based on skills, experience, and location.