Marketing Operations Coordinator

Responsibilities

• Review recorded calls to assess lead quality and identify missed booking opportunities and cancellations.
• Track leads from Google Local Services, Angi, and other sources, matching inquiries to appointments and sales.
• Maintain spreadsheets and reports that show lead costs, outcomes, and marketing results.
• Investigate duplicate records, missing information, and questionable leads; submit vendor feedback or credit requests when appropriate.
• Follow daily and weekly checklists, identify useful patterns, and share findings with the team in clear, practical terms.
• Write short stories about completed jobs using approved project details and photos.

Requirements

• Comfort working with spreadsheets, numbers, and detailed records.
• Clear writing skills and strong attention to detail.
• Ability to learn new systems, research answers, and solve problems independently.
• Reliable follow-through on recurring tasks without constant reminders.
• Ability to explain findings in plain language and work constructively with other teams.
• Judgment, curiosity, and follow-through matter more than a particular degree.

Preferred

• Experience in marketing operations, call-center quality review, sales support, CRM administration, bookkeeping, or data reporting
• CRM Administration (optional)
• Marketing Operations (optional)