Marketing Manager

Responsibilities

• Client Deliverables: Manage timelines, approvals, handoffs, quality control, and follow-through across our marketing services.
• Direct Mail: Oversee our in-house direct mail process and ensure information, proofs, approvals, production, and delivery are accurate and on time.
• SEO, PPC & Websites: Manage vetted white-label partners and outside specialists while maintaining internal ownership of scope, quality, communication, and results.
• Vendor Management: Hold outside partners accountable to expectations, deadlines, performance, confidentiality, and our white-label model.
• Process & Accountability: Document workflows, improve broken handoffs, clarify ownership, track performance, and make sure work does not live only in someone's inbox or memory.
• Client Communication & QA: Serve as a trusted point of connection between clients, vendors, internal teams, and technology. You will interact directly with clients and take ownership of ensuring their experience reflects the level of excellence we expect in everything we deliver, exceeding what they have come to expect from other marketing companies or professionals. AI can support the work, but final communication, judgment, and quality require a human touch.

Requirements

• 5+ years in marketing, agency operations, project management, or client delivery
• 2+ years managing people, vendors, projects, or deliverables
• Agency experience strongly preferred
• Experience with direct mail, SEO/PPC, websites, or white-label services preferred
• Experience improving and documenting processes
• Vendor management: 2 years (Preferred)
• Marketing: 5 years (Required)
• Management: 2 years (Preferred)

Preferred

• Highly organized and process-driven.
• Strong communicator.
• Ownership mindset.
• Calm under pressure.
• Excellence as the standard.
• Data-minded.
• High integrity and reliability.
• Curious and coachable.
• Comfortable with technology.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance