Marketing & Creative Operations Manager

Responsibilities

• Creative resourcing and delivery
• - Own resource allocation and capacity planning across internal creatives, agencies, and freelancers, matching assignments to skills, availability, and business priorities.
• - Partner with creative leaders to prioritize work, resolve resource conflicts, and identify opportunities to increase creative volume within existing capacity.
• - Manage intake, assignments, timelines, and dependencies across video, design, copy, and creator content.
• - Keep projects moving through feedback and approvals, coordinating with creative stakeholders, Legal, and Compliance as review requirements evolve.
• - Maintain visibility into workloads, project status, and delivery risks, resolving blockers and bringing clear recommendations when tradeoffs are needed.
• - Manage external creative resources, tracking capacity, deliverables, and costs to inform resourcing decisions.
• Process improvement and automation
• - Evaluate existing workflows and identify targeted improvements that reduce friction, shorten turnaround times, and improve resource utilization.
• - Lead the transition from Jira, translating our established intake, tracking, and review workflows into a new platform while identifying opportunities to simplify and automate.

Requirements

• 5+ years of experience in creative operations, marketing operations, or creative program management within an in-house team or agency.
• Hands-on experience resourcing creative teams across video, design, and copy.
• A track record of improving output, turnaround times, or costs within an established operation.
• Experience migrating established workflows between platforms and driving team adoption.
• Practical experience building automations that reduce manual work.
• Strong analytical judgment and confidence making resource recommendations and challenging assumptions constructively.
• Clear communication and the ability to coordinate priorities across teams without direct reporting authority.
• Willingness to own daily execution while continuously improving how work gets done.

Preferred

• Experience supporting high-volume performance creative.
• Familiarity with AI tools, no-code automation, and integrations between creative and marketing systems.
• Experience coordinating legal or compliance reviews in a regulated industry.
• Familiarity with asset management, paid media delivery, and creative performance feedback processes.

Benefits

• 🏥 Medical, dental, vision — Kikoff covers the full cost for employees, 50% for dependents
• 📈 Meaningful equity in the form of RSU's
• 🏝️ 20 days of paid time off per year — we encourage taking real time away to recharge and do your best work
• 💵 401(k) plan with an employer match to help you invest in your future
• 💰 Competitive pay based on experience consisting of base + equity + benefits