Brand and Creative Operations Manager

Responsibilities

• Lead the strategy, development, and optimization of brand and creative technology platforms, including Bynder, Templafy, Brand Connect, Brand on Demand, Adobe Workfront, cross-platform integration tools, and emerging solutions.
• Develop and maintain a technology roadmap that aligns platform capabilities, investments, and enhancements with business priorities and evolving team needs.
• Find opportunities to consolidate, integrate, and streamline systems to improve efficiency, usability, and adoption.
• Oversee enterprise-facing brand tools, templates, portals, and asset libraries to ensure scalable, accessible, and consistent brand resources.
• Manage technology vendor relationships, platform performance, licensing, budgets, and ongoing evaluation of capabilities.
• Lead the identification, evaluation, and implementation of AI-enabled tools and capabilities that improve creative production, content development, asset management, and operational efficiency.
• Partner with internal technology, AI, and cross-functional teams to identify use cases, evaluate solutions, and support responsible adoption of emerging technologies.
• Develop strategies to integrate AI and automation into existing workflows, reducing manual tasks and improving speed, quality, and scalability.
• Champion AI literacy, experimentation, and adoption across the Brand & Creative team through practical applications, training, and knowledge sharing.
• Monitor emerging technologies and industry advancements to find opportunities that strengthen the team's capabilities and ways of working.

Preferred

• Bachelor's degree in Marketing, Communications, Business, Information Systems, or a related field.
• 5+ years of experience in creative operations, marketing technology, digital asset management, or a related area.
• Experience with enterprise platforms such as Bynder, Adobe Workfront, Templafy, Tenovus, Make, Fusion or similar solutions.
• Experience in managing templated solutions
• Knowledge of AI-enabled tools, workflow automation, and digital asset management standard methodologies.
• Experience managing technology vendors, budgets, and platform investments.
• Comfortable being a doer and people Manager
• Strong analytical, communication, and cross-functional leadership skills.
• Proven ability to drive operational improvements and technology adoption.

Benefits

• At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!