Senior Manager, Creative Operations & Business Enablement

Responsibilities

• Partner on discovery with business units to understand their needs, workflows, pain points and opportunities to improve how they engage Brand.
• Help define and communicate how and when teams should engage Brand, including the types of support and capabilities Brand provides.
• Develop and maintain RACI, decision rights, engagement models and ways of working with key business partners.
• Develop roadshows, playbooks, onboarding and other enablement that make it easier for teams across the business to understand and work with Brand.
• Build and maintain a clear view of Brand's capabilities, services and outputs.
• Gather and analyze information through surveys, workflow and asset analysis, stakeholder feedback and other sources to understand how Brand's capabilities are being used.
• Identify capability gaps, recurring needs and opportunities to evolve how Brand supports the business.
• Translate insights into recommendations for processes, ways of working and future capabilities.
• Map current-state workflows and design improved future-state processes.
• Identify friction, unclear handoffs, unnecessary approvals and gaps across the creative lifecycle.

Requirements

• 10+ years of experience in creative operations, production operations, workforce planning, or a related function, including experience operating at a senior manager level or equivalent scope.
• Demonstrated experience leading cross-functional initiatives, partnering with senior stakeholders to assess business needs, align priorities, and drive organizational change.
• Proven ability to design, implement, and optimize operating models, workflows, and processes, translating complex business challenges into scalable solutions that improve efficiency and effectiveness.

Benefits

• We’re committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate’s experience, skills, location, and other relevant factors.