Responsibilities

• Serve as the primary point of contact for a set book of dental marketing clients, owning their experience from onboarding through ongoing account management.
• Lead a smooth client onboarding process, from the welcome call through connecting the right internal teams and making sure everything kicks off without a hitch.
• Work as an active member of a pod that includes an SEO team, a web developer, and a content coordinator, collaborating closely on shared accounts and keeping everyone aligned.
• Coordinate edit requests and project activity across internal teams, including teams outside your pod when the work calls for it, and keep clients informed every step of the way.
• Run reporting calls on a cadence aligned with each client's services, translating data into clear, meaningful conversation.
• Stay on top of client health, spotting wins and dips worth acting on and bringing the right people in early before small issues become bigger ones.
• Develop a thorough understanding of our full product and service offering so you can consult accurately, set the right expectations, and flag any gaps between what was sold and what is being delivered.
• Identify upsell opportunities and loop in our Inside Sales team with the context they need to have a productive conversation.

Requirements

• Strong communicator, in writing and on calls, who can build real trust with clients and keep internal teams informed without missing a beat.
• Organized and able to manage a high volume of accounts and moving parts without things falling through the gaps.
• Comfortable working in ambiguity and solving problems collaboratively rather than waiting for everything to be perfectly mapped out.
• Proactive by nature, the kind of person who surfaces issues early rather than hoping they resolve on their own.
• Genuine enthusiasm for client success and a team-first approach to getting there.
• Comfortable working with CRM, project management, and communication tools, and able to pick up new technology quickly.

Preferred

• Background in account management, client services, or a related field preferred.
• Experience in dentistry or the dental industry is preferred.

Benefits

• 401k with employer direct contribution
• Healthcare and dental coverage
• Flexible paid time off
• Paid sick leave
• Paid volunteer hours
• Several paid holidays
• Monthly technology reimbursement
• Home office reimbursement upon hiring
• Quarterly bonus eligibility