Manager, Member Marketing Operations

Responsibilities

• Project Management : Oversee marketing operations within Monday.com, including creating and maintaining standardized project templates, enforcing update discipline, and optimizing workflows for clarity and consistency across launches.
• Content Calendar Management : Own and maintain the master member marketing content calendar to align key messages, campaigns, and launch milestones.
• Field Communications : Draft clear, effective, and timely communications for the field team to ensure successful rollout of campaigns, promotions, and operational updates.
• Performance Tracking & Retrospectives : Lead post-launch retrospectives, weekly sentiment tracking, and metrics analysis; consolidate findings into insights and recommendations for continuous improvement.
• Operational Reporting : Develop weekly operations review decks highlighting key initiatives, performance updates, blockers, and next steps for leadership visibility.
• Meeting Cadence & Accountability : Manage weekly status meetings and related communications; maintain agendas, track follow-ups, and ensure cross-functional alignment and accountability.
• Process Documentation : Create and update operational documentation for team workflows, campaign management, and best practices to drive scalability and efficiency.
• Newsletter Briefing : Brief in content for internal and field newsletters, ensuring accuracy, consistency, and alignment with marketing priorities.

Requirements

• Bachelor’s degree in Marketing, Communications, Business, or related field.
• 5+ years in marketing operations, project management, or integrated campaign execution.
• Strong proficiency with Monday.com or equivalent project management tools.
• Excellent written and verbal communication skills.
• Able to manage multiple projects simultaneously and meet tight deadlines.
• Analytical, organized, and process-driven with a bias for action.
• Traits for Success:
• Strong communicator and collaborator who inspires accountability.
• Proactive problem solver who anticipates needs and drives clarity.
• Excels in structuring and scaling operations across diverse stakeholders.

Benefits

• We offer competitive salaries, benefits, and industry leading commission opportunities for club employees
• Complimentary Club membership
• Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop