Manager, Client Services

Responsibilities

• Lead, mentor, and support the Client Services team, providing daily guidance, performance feedback, and professional development
• Oversee team workloads, account assignments, and priorities to ensure timely, accurate execution of responsibilities
• Serve as the primary resource for complex client requests, campaign challenges, and internal escalations
• Lead new hire onboarding and training while maintaining consistent processes, documentation, and best practices
• Foster a culture of accountability, collaboration, proactive communication, and problem-solving
• Oversee client accounts to ensure strong relationships, timely communication, and exceptional service
• Directly manage a small portfolio of key client accounts, overseeing campaign execution, performance, and client communications
• Serve as an escalation point for client concerns, delivery challenges, and reporting discrepancies, providing additional account coverage when needed
• Support client onboarding and collaborate with Sales and internal teams to address client needs and improve the overall client experience
• Oversee campaign execution from planning and activation through completion, ensuring alignment with client objectives and campaign requirements

Requirements

• 3+ years of industry experience in media buying, planning, account management, or a related client-facing advertising role
• Strong understanding of linear television advertising, including broadcast, cable, programming, inventory, campaign execution, and measurement metrics
• Experience leading a team
• Ability to analyze campaign performance, identify challenges, and deliver solutions
• Managing client relationships
• Proficiency in Excel, reporting dashboards, and CRM systems

Preferred

• Industry background with advertising agencies, television networks, media buying platforms, campaign optimization, or media stewardship is a plus

Benefits

• 100% Employer-Paid Benefits – Medical, dental, vision, and disability premiums fully covered. Additional HSA employer contributions and company-paid life insurance.
• Unlimited PTO + Vacation Incentive Program (VIP) – Take the time you need to recharge, plus receive $2,000 annually to help fund a vacation.
• Bonus – Share in the company’s success through performance-based bonuses.
• 401(k) & Financial Benefits – 5% 401(k) company match with immediate vesting,
• Employee Support – Employee Assistance Program (EAP) resources.
• Pet Insurance Options – Coverage options available to support your pets.
• Hybrid Work Environment – Collaborate with your team three days per week in our NY office.