Manager, Client Management

Responsibilities

• Partner with director manager on day-to-day client and agency communications for assigned accounts, building trusted relationships
• Maintain strong knowledge of assigned agencies and clients
• Support collection of campaign data and content for to client reviews, QBRs, and milestone presentations
• Oversee campaign delivery to ensure programs are executed flawlessly, on time, and aligned with client objectives
• Oversee Specialists in managing campaign timeline with precision, using appropriate tools and resources such as Monday.com, etc.
• Partner with Influential team members including strategy & analytics, performance media, creator, creative and other capabilities necessary for each campaign
• Implement Influential client management processes, tools, and ways of working
• Oversee Specialist in coordinating monthly billing reconciliation
• Be a critical listener in client and agency team meetings to help Identify incremental opportunities within existing accounts
• Contribute to inputs needed for Commercial Operations to support profitability tracking and financial health of assigned accounts

Requirements

• 5-7 years of experience in client service, account management, or agency roles within media, marketing, or influencer ecosystems
• Proven experience supporting management of client accounts
• Foundational understanding of influencer marketing, branded content, and performance-driven campaigns
• Excellent communication, organizational, and team management skills
• Ability to manage multiple priorities with attention to detail, resilience, and professionalism

Benefits

• medical coverage
• dental
• vision
• disability
• 401K
• as well as parental and family care leave
• family forming assistance
• tuition reimbursement
• flexible time off