Client Account Management Senior Manager - - Content Automation and Generative AI

Responsibilities

• Client Service - Manage and strengthen day-to-day client relationships across assigned accounts and initiatives. - Develop a strong understanding of client business objectives, challenges, and opportunities. - Partner with account leadership to identify and support growth opportunities within existing client relationships. - Act as the primary liaison between clients and internal teams to ensure alignment and successful execution. - Help translate client needs into actionable briefs, plans, and workstreams. - Ensure integrated collaboration across strategy, creative, technology, and delivery teams. - Proactively identify risks, issues, and opportunities and drive appropriate resolution.
• Creative & Strategic - Contribute to the development of strategic recommendations and creative solutions that address client business goals. - Partner with strategy, creative, and delivery teams to develop integrated client solutions. - Review briefs and work products to ensure alignment with client objectives and campaign goals. - Bring industry insights, trends, and innovative thinking to client engagements. - Support the presentation of recommendations, concepts, and solutions to clients and leadership stakeholders. - Participate in research, analysis, and solution development activities as needed.
• Content Automation and GenAI – Consulting and Delivery - Maintain strong knowledge of Generative AI platforms, content technologies, and automation capabilities. - Evaluate and compare leading AI and content ecosystem technologies, including OpenAI, Gemini, M365 Copilot, Adobe Firefly, Adobe Workfront, AEM, Writer, and related solutions. - Assess client challenges and identify opportunities where AI-enabled solutions can improve efficiency, effectiveness, quality, or scale. - Translate AI concepts into practical, business-focused recommendations for client stakeholders. - Support the design and delivery of GenAI proof of concepts, pilot programs, and transformation initiatives. - Facilitate discussions regarding AI adoption, governance, risks, and implementation considerations. - Stay informed on emerging AI trends and innovations and share insights with clients and internal teams.
• Mobilize appropriate resources - - Support sales opportunities and ensure the feasibility of the proposed solutions and delivery of the solution by leveraging Accenture’s full capabilities - Improve client and customer relationships working with client account and account management team leadership Plan, deliver and execute project(s) and program(s) - - Ensure execution of delivery work across one or more clients or portfolios, leading service delivery strategy across all locations where the services are provided (e.g., client-site, delivery center) - Address performance issues across the client(s)/portfolio(s); create the operational approach and implements continuous improvement - Implement standard SLA commitments and other financial/operational metrics for client(s)/portfolio(s) - Support the achievement of contract controllable income (CCI) targets, as well as the achievement of cost-to-serve targets; deliver efficiencies through standard processes and synergies - Manage recruiting, staffing, people engagement, pyramid, mix, utilization, cost-to-serve and capacity of service delivery staff to optimize balance between cost and delivery targets
• Team Management - - Responsible for managing, developing and the day-to-day pastoral care of your account team - Ensure your team are pinned down on the day-to-day basics. Ultimately accountable for: - The effective & organized management of client feedback to agency, and creative/strategic push back to client - Managing the client from briefing, strategy, creative to execution & evaluation of the campaign - All client meetings: ensure agendas are issued and accurate contact reports are produced - Weekly status meetings (both client & internal) - Ensuring all client meetings (including calls) have a follow-up contact report - Ensuring the highest quality and standard of all deliverables

Requirements

• Minimum 10 years of experience in account management, account planning, advertising, communications or marketing
• Minimum 5 years of experience in digital marketing agency or client-side experience managing complex relationships and delivering multi-channel experiences
• Minimum 3 years of experience working in a matrix team environment delivering campaigns that could include CRM, communications, content marketing, cross-channel marketing programs including web development, mobile products, social

Preferred

• Bachelor's degree or equivalent (minimum 12 years) work experience
• At least 9 years of digital marketing agency or client-side experience managing complex relationships
• Solid understanding of creative and production processes across channels
• CRM expertise and proficient understanding of how to integrate CRM into emerging channels
• Strong ability to understand insights and turn them into strategic plans
• Ability to independently manage multiple projects simultaneously
• Ability to inspire and lead teams by setting forth a vision for the account
• Ability to negotiate SOWs on behalf of the agency and manage scope with client
• Must possess ability to translate vision into tactical steps within a project

Benefits

• Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture