Manager, Client Management

Responsibilities

• Partner with director manager on day-to-day client and agency communications for assigned accounts, building trusted relationships
• Maintain strong knowledge of assigned agencies and clients
• Support collection of campaign data and content for to client reviews, QBRs, and milestone presentations
• Oversee campaign delivery to ensure programs are executed flawlessly, on time, and aligned with client objectives
• Oversee Specialists in managing campaign timeline with precision, using appropriate tools and resources such as Monday.com, etc.
• Partner with Influential team members including strategy & analytics, performance media, creator, creative and other capabilities necessary for each campaign
• Implement Influential client management processes, tools, and ways of working
• Oversee Specialist in coordinating monthly billing reconciliation
• Be a critical listener in client and agency team meetings to help Identify incremental opportunities within existing accounts
• Contribute to inputs needed for Commercial Operations to support profitability tracking and financial health of assigned accounts

Requirements

• 5-7 years of experience in client service, account management, or agency roles within media, marketing, or influencer ecosystems
• Proven experience supporting management of client accounts
• Foundational understanding of influencer marketing, branded content, and performance-driven campaigns
• Excellent communication, organizational, and team management skills
• Ability to manage multiple priorities with attention to detail, resilience, and professionalism
• Travel required for select client and internal meetings
• Hybrid work environment with in-office presence encouraged 1x per week or as needed (pending location)

Benefits

• Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.