Loyalty Marketing Analyst

USA (On-site)

Salary Not AvailableMid Level5+ years expFull time

Posted 2 months ago

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Job Summary

Own data-driven loyalty analytics to optimize offers and personalization, turning test results and multi-source data into clear, business-ready guidance for growing engagement and profitability.

  • Analyze loyalty performance, measure test vs. control lift, and translate findings into actionable recommendations for Wawa Rewards across digital channels.
  • Partner with business teams to design and evaluate offers, share learnings, and drive iterative test-and-learn improvements.
  • Integrate data from multiple sources to tell a concise story for stakeholders and present results to the marketing organization.

Job Description

Responsibilities

  • Analyze and quantify the overall effectiveness and profitability of loyalty marketing and personalization strategies to drive engagement in the Wawa Rewards and digital channels to provide actionable insights to drive decision making. Responsible for control group selection, measurement, and analysis.
  • Collaborate with key business partners to understand goals, make offer and/or test and learn recommendations and follow up with results and key learnings.
  • Through advanced analysis, optimize future offer and personalization strategy to maximize benefit of rewards offer strategy to improve sales, profitability, registration and customer engagement based on data insights.
  • Measure the impact of special and earned offers and/or test and learn efforts and work with key partners to optimize offer strategies.
  • Prioritize and balance objectives such as Loyalty program growth, category growth and growth of digital channels.
  • Integrate data from multiple sources to articulate a clear story around our loyalty program for key stakeholders across the business. Communicate results in a concise and understandable fashion to the rest of the marketing department including partners that may not have a background in statistical analysis.
  • Analyze large, complex datasets using advanced statistical techniques resulting in actionable recommendations to maximize optimization and profitability.
  • Create clear, concise and compelling presentations with actionable insights.
  • Perform ad hoc loyalty and customer analysis as required.
  • Understand and use advanced statistical methods to ensure no biases in sample selection and measuring test versus control lift at various granular levels such as customer groupings, geographic regions, or product hierarchies.

Requirements

  • Bachelor’s degree in marketing analytics, mathematics, statistics, data science or data analytics preferred
  • 5+ years of experience in a data-driven position or analyzing A/B testing preferred
  • Computer skills include MS Excel, Word, PowerPoint

Preferred

  • Prior experience with visualization tools such as Tableau a plus
  • Prior experience using SQL to pull information from databases a plus
  • Retail or QSR industry experience is a plus
Wawa, Inc. logo

Wawa, Inc.

Here at Wawa, the sky's the limit.Voted as “America’s Favorite Convenience Store,” Wawa operates a chain of convenience retail stores located in Pennsylvania, New Jersey, Delaware, Maryland, West Virginia, Indiana, Ohio, Kentucky, Virginia, North Carolina, Georgia, Alabama, Florida, and Washington D.C. We're fast-growing and expanding in 2025 and 2026. Today, Wawa is your all day, every day stop for fresh, built-to-order foods, beverages, coffee, fuel services, and surcharge-free ATMs. We're making every day a little more fulfilling—one smile, hoagie, and experience at a time. We know that it's our Associates who put the "wow" in working at Wawa, so we're invested in giving them the encouragement they need to take flight. By providing flexibility and support, at work and beyond, we create an environment where everyone can thrive. We believe that with the right ingredients to grow and build a career—and a little wind beneath the wings—our Associates can reach new heights.Guided by our commitment to community, Wawa's 46K+ Associates take pride in putting people first, making days brighter, and bringing joy to our friends and neighbors. With opportunities such as volunteering, charitable giving, and events, we're able to extend care beyond the workplace, building stronger neighborhoods and long-lasting relationships.We have benefits that fuel well-being, including:*• Employee Stock Ownership Plan (ESOP) • Tuition Reimbursement • 401(k) Plan • Medical/Dental/Prescription Coverage • Flexible Spending Accounts (Health Care & Dependent Care) • Employee Assistance & Wellness Programs • Employee Credit Union • Paid Time Off • Employee Resource Groups• Parental Leave • Wellness Programs *eligibility requirements may apply Got growth goals? Looking for a supportive flock? Soar with us!

Founded in 1964
Media, Pennsylvania, USA
20K employees (242 in marketing)