Internal Communications Specialist

Responsibilities

• 35% Digital Presence & Web Management
• - Portal Optimization: Manage the ongoing refinement and optimization of the department’s web-based information portal (e.g., Canvas course) to ensure seamless staff access to critical resources and integrated systems.
• - Website Maintenance: In consultation with RIO Communications and RAR leadership, coordinate and maintain RAR website content to ensure accuracy and user engagement.
• - Daily Channel Operations: Manage daily operations for internal digital channels, including the design and publication of content for digital display boards and the active moderation and distribution of messages within departmental Google Groups.
• - Systems Oversight: Maintain oversight of the Animal Research Care Hub (ARCH) message board and other digital tools.
• 30% Content Development & Stakeholder Engagement
• - Newsletter Management: In consultation with RAR leadership, coordinate and develop content for internal newsletters.
• - Standardization & Templates: Develop and maintain a suite of communication templates (e.g., email scripts, slide decks, notices) to be used across RAR; refine messaging for complex initiatives or situations to ensure clarity and professional tone.
• - Creative Support: Assist with the development of presentations and visual materials related to various RAR initiatives and projects.
• 20% Strategic Coordination & Alignment

Requirements

• BA/BS degree in Communications, Journalism, Marketing, or related field plus at least two years of relevant experience or a combination of related education and work experience to equal at least six years.
• Core Competencies
• Strong, clear writing skills with the ability to adapt tone and messaging for different audiences across digital and print channels.
• Exceptional organizational skills with a proven track record of managing project workflows, meeting deadlines, and prioritizing competing tasks.
• Highly collaborative approach, with the flexibility to work effectively between multiple team structures, build positive relationships, and integrate feedback.
• Self-motivated and proactive, with the ability to take initiative on independent assignments while knowing when to seek direction or guidance.
• Customer-service orientation with a strong focus on clear communication, active listening, and addressing stakeholder needs.
• Sound judgment and discretion, with a demonstrated ability to handle sensitive, complex, or confidential information with professionalism and tact.

Preferred

• Experience working in complex public organizations
• Demonstrates a genuine interest in University research and scientific operations and is comfortable working in an animal research/lab environment
• Familiarity with the University's digital accessibility requirements and communications best practices to achieve accessibility compliance.
• Experience using Google workspace tools (Gmail, Sheets, Documents, Slides, Groups)
• Experience using Salesforce Marketing Cloud or other mass email marketing tools.
• Experience with content management for website and/or other digital environments