INTERNAL COMMUNICATIONS AND ENGAGEMENT MANAGER

Responsibilities

• Strategic Planning & Execution: Design and execute holistic internal communication campaigns and employee engagement roadmaps aligned with organizational goals and long-term strategy.
• Content Creation & Storytelling: Produce clear, compelling written and digital content across multiple channels, including executive announcements, newsletters, intranet articles, and presentations.
• Team Leadership & Development: Supervise, mentor, and support direct reports, empowering the team to deliver high-impact communication and engagement initiatives.
• Leadership Partnering & Change Management: Partner closely with executive leadership to refine internal channels, craft key messaging, and guide employees seamlessly through organizational shifts.
• Data-Driven Strategy & Measurement: Oversee employee engagement feedback mechanisms, analyze survey data, track communication KPIs, and continuously refine strategies based on actionable insights.

Requirements

• Knowledge, Skills & Abilities (KSAs):
• Key Knowledge & Subject Matter Expertise:
• - Unified Strategy: Deep understanding of the intersection between internal communications and employee engagement to drive a cohesive employee experience strategy.
• - Communication & Change Frameworks: Firm grasp of strategic messaging frameworks, corporate storytelling, and structured change management methodologies.
• - Employee Experience & Engagement Theory: Strong understanding of current workforce trends, motivational theory, and key workplace culture drivers.
• - Omnichannel Communication: Knowledge of balancing physical workplace channels (digital signage, live town halls) with modern digital platforms (intranets, enterprise messaging tools).
• - Hybrid & Frontline Dynamics: Clear insight into the unique scheduling rhythms, engagement challenges, and equity considerations present in hybrid and distributed work environments.

Preferred

• The ideal candidate for this position will have:
• Proven track record of managing internal communications, corporate engagement, or change management programs.
• Direct leadership or team management experience.
• Portfolio of work demonstrating writing agility, graphic/digital content creation, or multi-channel campaign planning.

Benefits

• The Arizona Department of Economic Security offers a comprehensive benefits package to include: • Affordable medical, dental, life, and short-term disability insurance plans • Participation in the Arizona State Retirement System (ASRS) and long-term disability plans • 10 paid holidays per year • Paid vacation and sick time • Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child. • Deferred compensation plan • Wellness plans • Tuition Reimbursement • Stipend Opportunities • Infant at Work Program • Rideshare and Public Transit Subsidy • Career Advancement & Employee Development Opportunities By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave program here . For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement : State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.