Director, Internal Communications

Responsibilities

• Lead the enterprise employee communications strategy and internal editorial agenda, aligning communications priorities with business strategy, workforce needs, culture, and major organizational initiatives.
• Design and execute integrated internal campaigns from insight and concept through message development, creative production, channel activation, manager enablement, measurement, and continuous improvement.
• Create and edit high-quality communications including manager toolkits, FAQs, internal stories, newsletters, presentations, digital signage, video scripts, and change communications.
• Work with the internal communications team to govern employee communication channels, including intranet, email, collaboration tools, town halls, digital signage using software such as Workshop
• Build a strong manager communications capability, including cascade plans, briefing materials, discussion guides, feedback loops, and tools that equip managers to communicate consistently and answer employee questions.
• Use employee listening, channel analytics, campaign metrics, and stakeholder feedback to segment audiences, improve message relevance, demonstrate outcomes, and recommend adjustments.
• Coordinated communications for organizational change, culture, crisis or sensitive workforce matters in close partnership with Human Resources, Legal, Security, Operations, and other stakeholders.

Requirements

• Typically requires a minimum of 15 years of related experience with a Bachelor’s degree; or 12 years and a Master’s degree; or a PhD with 10 years’ experience; or equivalent combination of related education and work experience.
• Bachelor's degree in communications, journalism, public relations, marketing, organizational communication, business, or a related field
• Demonstrated success leading internal or employee communications in a large, complex, matrixed, highly regulated, technical, or mission-driven organization.
• Experience developing and executing enterprise communications strategies and integrated campaigns that support business priorities, organizational change, culture, and employee engagement.
• Demonstrates strong AI acumen and the ability to apply AI tools and emerging technologies to accelerate product development, improve workflows, and enhance the impact of internal communications.
• Exceptional writing, editing, message development, and storytelling skills, with a portfolio of executive-ready and employee-facing work.
• Ability to operate as both a strategic leader and a hands-on individual contributor, moving comfortably from executive counsel to content creation and channel execution.
• Experience advising senior executives and working with discretion, sound judgment, emotional intelligence, and credibility on complex or sensitive topics.
• Experience enabling managers as communicators through cascades, toolkits, leader briefings, and two-way feedback mechanisms.
• Working knowledge of employee communications technology, content management, digital signage, intranets, email platforms, collaboration tools, analytics, and employee engagement platforms, including Spectrio or comparable platforms.

Preferred

• Experience leading internal communications for transformation, restructuring, return-to-work/workplace changes, technology adoption, culture initiatives, or other enterprise-wide change.
• Demonstrated ability to segment employee audiences and tailor communications for desk-based, hybrid, remote, frontline, technical, and people-manager populations.
• Experience establishing channel governance, editorial planning, content operations, intake and prioritization processes, and measurable service standards.
• Experience using data to evaluate communication effectiveness, including reach, engagement, understanding, sentiment, manager readiness, behavior change, and business outcomes.
• Experience with employee listening methods such as pulse surveys, focus groups, feedback channels, and qualitative insight gathering.
• Experience producing multimedia content and working with creative, video, events, digital, or agency partners.
• Change management certification or practical experience with established change methodologies; familiarity with accessibility and inclusive communications practices.
• Professional certification or active participation in organizations such as IABC, PRSA, or comparable communications associations.