Responsibilities

• Monitor and engage with audiences across social media platforms, including Instagram, TikTok, YouTube, Facebook, X/Threads, and emerging channels.
• Respond to comments, direct messages, and community interactions in alignment with brand voice and engagement guidelines.
• Escalate sensitive questions, misinformation, safety concerns, or crisis situations according to established protocols.
• Support moderation efforts to help maintain safe, inclusive, and welcoming digital spaces.
• Identify opportunities for meaningful audience engagement and conversation across trending sounds, formats, and topics.
• Monitor conversations, trends, cultural moments, and audience sentiment relevant to sexual and reproductive health.
• Draft replies to comments and questions and identify key staff members for review and approval.
• Track recurring questions, concerns, feedback, and content opportunities from community interactions.
• Assist in gathering audience insights that inform content, campaigns, and organizational strategy.
• Maintain social listening reports, community engagement summaries, and audience trend tracking.

Requirements

• 1–3 years of experience in social media, community management, and content creation Interest in reproductive health, social impact communications, digital advocacy, or community engagement preferred.
• Bilingual proficiency in English and Spanish (required), with demonstrated experience creating accessible, culturally relevant content and engaging with community members in both languages.
• Demonstrated commitment to Power to Decide's mission through academic, volunteer, professional, advocacy, community, or personal experiences is a plus.
• Strong understanding of social media platforms, internet culture, creator culture, and online communities.
• Excellent written communication skills and ability to adapt tone for different audiences and platforms.
• Demonstrated ability to build relationships and engage thoughtfully with online audiences.
• Comfortable appearing in short-form videos and participating in social content creation.
• Strong organizational skills and attention to detail.
• Comfortable managing multiple priorities in a fast-paced remote environment.
• Proactive, curious, empathetic, and collaborative.

Preferred

• A degree is not required for this role.
• We welcome applicants from a variety of educational and professional backgrounds, including recent graduates, creators, community organizers, moderators, customer experience professionals, freelancers, social media enthusiasts, and candidates with nontraditional experience.

Benefits

• Health, Dental, and Vision insurance
• 403b with 6% employer contribution after 12 months of employment
• Flexible Spending Accounts, Flexible Work Arrangements, and generous leave
• PTO, Vacation accrual, Summer hours, Floating holiday, and 10+ paid holidays