General Manager

Chicago, IL

$151K/yr – $202K/yr

Posted 3 months ago

Top 1% of applicants do these two things.

The other 99% submit and hope. You're about to do something different.

Job Description

Description

Summary:

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live in. We know that the hospitality business, like life, is about how you make people feel. That’s where you come in. You'll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.

Responsibilities:

WHAT YOU'LL DO

  • The General Manager is responsible for leading, developing, and influencing teams to deliver overall financial, cultural and experiential results for both hotel and food & beverage. Along with achieving business goals, the General Manager will be held accountable to the style and ambiance of the property to bring the brand to life for both associates and guests, ensuring that the guest experience is flawless and on brand.
  • Serves as the strategic business leader of the hotel and is responsible for the overall performance while maintaining brand and White Lodging standards relating to P&L, Guest Satisfaction, Brand Quality Assurance, Budget and Labor.
  • Directs the leadership teams and develops the performance of all operating departments, including food & beverage, sales, marketing and human resources.
  • Leads the day-to-day culture and maintains the highest level of ethical leadership to achieve both associate engagement and guest satisfaction.
  • Builds owner confidence through proactive communication, managing expectations and delivering solid business results.
  • Perform other duties as assigned by RVPs and the Corporate Leadership team.

WHAT YOU'LL BRING

  • Proven track record in delivering financial results with effective financial management skills e.g., ability to analyze P&L statements, develop operating budgets, forecasting and capital expenditure planning
  • Proven track record of building, influencing and growing a cohesive team
  • Proven track record of positive associate engagement and guest satisfaction scores
  • Solid knowledge of cross-discipline strategies within revenue management, sales, marketing and F&B to impact overall business objectives
  • Knowledge of governmental regulations and safety standards (OSHA, EPA, ADA, CFC, NFPA)
  • Ability to effectively manage labor productivity
  • Ability to creatively problem-solve and execute against the strategy and deliver results; can originate and invent entrepreneurial ways to create a unique guest experience and maximize revenue
  • Experience in similar leadership role required. Minimum of 3 – 5 years of experience as a GM preferred.
  • GM experience with the specific Branded Hotel or upscale property is a plus.

Other information:

What You Can Look Forward To


  • Day 1 Medical, Dental, and Vision insurance
  • Paid Parental Leave
  • Vacation and Paid Time Off (PTO) with rollover
  • 401(k) with company match
  • Complimentary wellness tools
  • Unlimited referral bonuses
  • Leadership development opportunities
  • Tuition reimbursement
  • Discounts on hotel rooms, dining, and other travel/entertainment experiences
  • Multiple hotels in each market = more opportunities

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.


Compensation starts at range between $151,493.00 and $201,990.00 annual salary with 40% bonus potential
White Lodging logo

White Lodging

White Lodging, established by hospitality icon Bruce White in 1985, has evolved into one of the country’s largest privately held hospitality companies focused exclusively on highly curated urban and lifestyle properties. We focus on hiring and developing Hospitalitarians that are committed to exceptional service and fostering meaningful connections. Global analytics leader Gallup named White Lodging one of only 62 companies across the globe as a winner of the 2025 Gallup Exceptional Workplace Award for employee engagement - recognizing it as one of the most engaged workplace cultures in the world.We develop, own and manage a portfolio of brands in destination-driven markets, including Austin, Chicago, Denver, Nashville, Indianapolis, and Louisville. With a focus on elevated and experiential service, White Lodging’s portfolio consists of more than 60 premium hotels; a private collection of world-renowned luxury ranches; 50 locally relevant, award-winning restaurants; and 10 market-leading rooftop bars.White Lodging is currently ranked in the top 10 of J.D. Power's Guest Satisfaction Benchmark for third-party management companies, which evaluates guest satisfaction with branded hotels that are operated by the largest third-party management companies.

Founded in 1985
Merrillville, Indiana, USA
3.2K employees (53 in marketing)