Email Deliverability & Infrastructure Specialist

Responsibilities

• Own and manage the organization's email deliverability strategy across multiple lending brands.
• Monitor and optimize sender reputation, inbox placement, domain health, and IP performance.
• Manage and maintain email authentication standards including SPF, DKIM, DMARC, and related protocols.
• Diagnose and resolve deliverability issues including spam placement, throttling, bounce trends, and blacklist events.
• Partner with Sales, Customer Service, Collections and broader operations teams to improve audience segmentation, lifecycle automation, and customer engagement programs.
• Develop reporting and performance metrics that measure deliverability health and channel effectiveness.
• Recommend scalable solutions that support customer acquisition, retention, and growth initiatives.
• Partner with Software Development to design and enhance email marketing functionality within the company's proprietary loan management software.
• Leverage experience with platforms such as Marketo, Customer.io, HubSpot, Mailgun, SendGrid, Salesforce Marketing Cloud, or similar systems to help define future-state capabilities.
• Translate business requirements into scalable marketing automation workflows, integrations, and infrastructure solutions.

Requirements

• Bachelor's degree in Digital Marketing, Business, Information Technology, Computer Science, or a related field preferred; equivalent combination of education, certifications, and relevant experience will be considered.
• 5+ years of hands-on experience in email deliverability, email infrastructure, marketing automation, or a closely related field.
• Demonstrated experience managing high-volume email programs sending thousands of emails per month.
• Strong understanding of ISP filtering methodologies and deliverability best practices.
• Experience working with Google Postmaster Tools, DMARC reporting, sender reputation monitoring, and email authentication protocols.
• Experience identifying and resolving deliverability issues including spam placement, throttling, bounce management, and reputation recovery.
• Knowledge of domain management, DNS configuration, SMTP infrastructure, and email security standards.
• Ability to analyze data, identify trends, and make recommendations based on performance insights.
• Strong communication skills with the ability to work across technical and non-technical teams.

Benefits

• Optimal Work-Life Balance: Benefit from a schedule with no evening or weekend work – enjoy your weekends for relaxation and personal time
• Childcare & Family Support: Receive up to $5,000 annually in childcare reimbursement to ease the balancing act of work and family & Exclusive access to comprehensive fertility treatment coverage to financially support your family-building journey
• Stay Fit for Free: Join our FREE weekly group workouts and keep your health and energy levels at their peak
• Company Events & Social Hours: Enjoy regular happy hours and company-wide events to celebrate achievements and build community with fellow employees
• Padres Tickets: Catch a Padres game with exclusive access to season long raffle drawings in the RIVO ticket section. Go Padres!
• Daily Perks: Savor FREE coffee, energy drinks, and snacks – fueling your productivity and satisfaction!
• Parking & Commute Made Easy: Say goodbye to commuting hassles and high gas prices – enjoy a company-paid parking or MTS pass
• Dedication Incentives: Opportunity to earn more money with our perfect attendance incentive – your dedication and reliability deserve recognition
• Generous Time Off: Recharge and live your best life with company paid holidays and PTO each year
• Comprehensive Health Coverage: Benefit from medical, dental, and vision plans with a 70/30 cost share—because your well-being is our priority