Ecommerce & Marketing Operations Coordinator

Responsibilities

• Site Merchandising & Product Management
• Execute end-to-end product setups, categorization, pricing updates, and promotional configurations across ecommerce platforms (e.g., Shopify, Siteform).
• Execute merchandising strategies, including curated collections, product bundles, and product visibility rules aligned with seasonal campaigns and sales trends.
• Manage day-to-day site search and navigation using merchandising tools (such as Klevu) to improve product discoverability and pull search performance reports.
• Maintain catalog accuracy, including product attributes, inventory statuses, SEO metadata, and category taxonomies in coordination with Purchasing and Inventory teams.
• Campaign & Email Production
• Review, schedule, and deploy promotional, lifecycle, and newsletter emails and SMS campaigns, ensuring correct segmentation, link integrity, and send times.
• Route email and campaign assets to stakeholders for review, track feedback, and confirm revisions before deployment.
• Set up and coordinate discount and promotional codes across Shopify and NetSuite, ensuring correct configuration and timely expiration.
• Set up and schedule USPS Informed Delivery campaigns.

Requirements

• Bachelor's degree in Marketing, Business, Communications, or a related field, or an equivalent combination of education and experience.
• 2+ years of experience in ecommerce operations, digital marketing, or site merchandising, or equivalent hands-on experience.
• Working knowledge of how ecommerce websites function, including product catalogs, collections, pricing, promotions, and checkout.
• Hands-on experience with Shopify (or a similar platform), including product setup, collections, pricing, and discount codes.
• Hands-on experience with an email/SMS platform, including building, scheduling, and testing campaigns.
• Experience with website QA or bug tracking, and strong attention to detail.
• Comfortable working in Excel or Google Sheets (sorting and filtering, pivot tables, lookups) and pulling basic performance reports.

Preferred

• Experience in food or CPG industry a plus.
• Experience with NetSuite preferred.
• Experience with Listrak, Klaviyo, or a similar email/SMS platform.
• Experience with site search and merchandising tools (e.g., Klevu, Searchspring, Algolia) preferred.
• Working knowledge of SEO best practices and basic HTML for web and email content.

Benefits

• Paid Time Off
• Medical/Dental/Vision Insurance
• Dental insurance
• Health insurance
• Life insurance
• Retirement plan
• Vision insurance
• MD Healthy Working Families Act compliance