Responsibilities

• Enrolls sponsors, contributors, and donors
• Processes, maintains, and updates customers’ accounts
• Informs customers of any changes or future changes to their account affecting their relationship (e.g., child cancellation, project completion, etc.) and facilitates the change process
• Responds to and resolves customers’ inquiries or issues via telephone, email, Live Chat or written correspondence in a timely and efficient manner
• Ensures positive closure of customers’ experience if they discontinue
• Builds strong donor relationships by consistently providing accurate and adequate information to supporters to help them explore other avenues of giving
• Stewards the customers toward extending their involvement through renewals, multiple sponsorships/gifts, upgrades and/or major gifts

Requirements

• Associates degree
• Bachelor’s degree preferred: Marketing, Education, International Studies or Liberal Arts
• 1-2 years’ experience in a customer service role preferred
• PC skills, with knowledge of Windows; MS-Word, Excel, PowerPoint and Outlook

Preferred

• Working knowledge of Spanish or French is useful
• Bachelor’s degree preferred

Benefits

• PTO
• Flexible Sick Time
• Paid Holidays
• 401K
• and more.