Director, Patient Ambassador Strategy

Responsibilities

• Execute approved patient ambassador program strategies and translate them into detailed workplans, timelines and deliverables.
• Document program audiences, ambassador eligibility criteria, participant roles, and engagement channels and activation models.
• Contribute to recommendations regarding branded, unbranded or blended approaches based on program objectives, patient needs and regulatory considerations.
• Build and maintain detailed activation plans across live, virtual, digital, social and peer-to-peer channels.
• Incorporate approved disease-state information, patient-journey insights, health literacy principles and audience considerations into materials and activities.
• Manage timelines, deliverables, and status reports; track KPIs and compile information for program reporting.
• Monitor execution, ambassador feedback and audience response; flag concerns and propose tactical adjustments for leadership review.
• Support ambassador identification, recruitment, screening, onboarding and readiness assessments using established program criteria.
• Conduct patient and caregiver interviews to understand lived experiences, motivations, communication abilities, boundaries and support needs.
• Maintain accurate ambassador profiles, participation records, consent documentation and engagement preferences.

Requirements

• Bachelor’s degree in communications, marketing, public health, health sciences, behavioral science, social work, business or a related field, or an equivalent combination of education and relevant experience.
• 6+ years of experience including hands-on experience executing pharmaceutical patient ambassador, patient-speaker, peer-support or comparable patient engagement programs from onboarding through activation.
• Demonstrated experience conducting sensitive interviews and delivering patient training.
• Experience managing program timelines, documentation, budgets and MLR workflows.
• Experience training and coaching patients or caregivers for live, recorded, digital and written communications.
• Strong interviewing and story-development skills, including the ability to work with sensitive and emotionally complex health experiences.
• Working knowledge of pharmaceutical regulatory and compliance requirements affecting patient-facing communications.
• Experience managing client relationships, cross-functional teams, budgets, timelines and program deliverables.
• The ability to balance empathy for ambassadors with accountability to client, program and regulatory requirements.
• Strong presentation, facilitation, coaching and interpersonal communication skills.

Preferred

• An understanding of health literacy, patient journeys and disease-specific communities a plus.

Benefits

• You will receive a competitive base salary and bonus opportunity
• You will also be able to enroll in our Health, Dental, Vision, company paid Life Insurance, Flexible Spending Account, as well as 401k (match) plan.
• Monthly allowance for cell phone, office equipment, etc.
• Generous PTO policy with paid maternity/paternity leave
• Professional learning and development opportunities
• Workplace flexibility
• On-site and off-site social gatherings