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44:["$","path","14j7rj",{"d":"m21 21-4.34-4.34"}] 45:["$","circle","4ej97u",{"cx":"11","cy":"11","r":"8"}] 46:["$","span",null,{"className":"sr-only","children":"Search jobs"}] 47:["$","input",null,{"name":"search","type":"search","defaultValue":"","placeholder":"Job title or keyword","className":"h-12 w-full bg-transparent text-sm text-gray-900 outline-none md:h-14 md:text-base placeholder:text-gray-400"}] 48:["$","div",null,{"className":"flex items-center pr-2 md:pr-3","children":["$","button",null,{"type":"submit","aria-label":"Search","className":"flex h-9 items-center justify-center rounded-full bg-emerald-600 text-sm font-medium text-white transition-colors hover:bg-emerald-700 md:h-10 px-4","children":"Search"}]}] 4d:T1295,Overview Impact the Moment As the Senior Marketing Manager, Customer Advocacy , you will lead the strategy and execution of scalable programs that turn the experiences of educators, administrators and students into credible customer proof. You will recruit, engage, and activate advocates; translate customer outcomes into compelling stories; and equip Marketing, Sales, Customer Success, and Product teams with insights and assets that support pipeline, retention, product development, and brand differentiation. Combining relationship management, marketing strategy, and operational rigor, you will strengthen the customer experience and reinforce McGraw Hill’s reputation as a trusted partner. This role is remote position , requiring up to 20% travel for internal and external events and meetings, and open to applicants authorized to work for any employer within the United States. What You’ll Do: Customer Advocacy & Community - Develop and execute a comprehensive customer advocacy strategy to increase customer retention, acquisition and brand credibility in partnership with customer success, sales, marketing & product/platform development. - Manage the faculty, administrator and student advocate programs end-to-end, including recruitment, onboarding and ongoing engagement. - Organize and facilitate user forums, best practice sharing sessions, and ongoing advocate training and other thought-leadership events. - Partner with product & platform teams to involve advocates in beta testing, feedback sessions, and roadmap discussions. - Build and nurture long-term relationships with customer champions and advisory board members and ensure we are fully leveraging their value. - Expand successful advocacy programs into new markets and opportunities. Customer Storytelling & Content - Collaborate with other marketing leads to develop case studies, testimonials and videos highlighting advocate success stories. - Partner with internal stakeholders to understand win/loss analysis and sharing success stories internally to help us further replicate what works. - Build online community and searchable tools for internal enablement. Process, Measurement & Impact - Enhance scalable governance, workflows, and processes to further amplify a successful program. - Track and report advocacy KPIs to measure impact on engagement, pipeline, retention and sentiment. - Adjust priorities as needed to support high-impact advocacy initiatives and evolving business needs. What You Bring: - Bachelor’s Degree required. - 3-5 years of experience in customer advocacy, community management, customer marketing, technology marketing or related roles. - Proven ability to build trusted relationships – both internally through cross-functional collaboration but also experience working directly with customers. - Excellent storytelling, written, verbal, and visual communication skills. - Strong organizational skills with the ability to manage multiple projects simultaneously. - Comfortable with autonomy and working at speed: proactive, decisive, and impact oriented. - Strong analytical skills and data-driven mindset. - Strong business writing skills and experience with tools like PowerPoint, Outlook, Excel, SmartSheet, Salesforce.com, Marketo, Gainsight, Tableau, Asana and a variety of AI tools. - Familiarity with EdTech industry or experiencing working with faculty/educators strongly desired. Why work for us? At McGraw-Hill, we leverage cutting-edge technology to create innovative learning solutions that support learners at all stages of their educational journey. Our state-of-the-art digital tools and platforms provide personalized, interactive experiences that enhance understanding and retention. Being part of McGraw-Hill means joining a team dedicated to shaping the future of education and making a real impact on students' lives. It's an exciting opportunity to contribute to a company that values innovation, collaboration, and excellence. The pay range for this position is between $80,000 - $100,000 USD annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location. An annual bonus plan is provided as part of the compensation package, in addition to a full range of medical and/or other benefits, depending on the position offered. Click here to learn more about our benefit offerings. McGraw Hill recruiters always use a “@mheducation.com or @careers.mheducation.com” email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email. 514194e:Tc1a,

Responsibilities

Customer Advocacy & Community — Develop and execute a comprehensive customer advocacy strategy to increase customer retention, acquisition and brand credibility in partnership with customer success, sales, marketing & product/platform development.
Customer Advocacy & Community — Manage the faculty, administrator and student advocate programs end-to-end, including recruitment, onboarding and ongoing engagement.
Customer Advocacy & Community — Organize and facilitate user forums, best practice sharing sessions, and ongoing advocate training and other thought-leadership events.
Customer Advocacy & Community — Partner with product & platform teams to involve advocates in beta testing, feedback sessions, and roadmap discussions.
Customer Advocacy & Community — Build and nurture long-term relationships with customer champions and advisory board members and ensure we are fully leveraging their value.
Customer Advocacy & Community — Expand successful advocacy programs into new markets and opportunities.
Customer Storytelling & Content — Collaborate with other marketing leads to develop case studies, testimonials and videos highlighting advocate success stories.
Customer Storytelling & Content — Partner with internal stakeholders to understand win/loss analysis and sharing success stories internally to help us further replicate what works.
Customer Storytelling & Content — Build online community and searchable tools for internal enablement.
Process, Measurement & Impact — Enhance scalable governance, workflows, and processes to further amplify a successful program.

Requirements

Bachelor’s Degree required.
3-5 years of experience in customer advocacy, community management, customer marketing, technology marketing or related roles.
Proven ability to build trusted relationships – both internally through cross-functional collaboration but also experience working directly with customers.
Excellent storytelling, written, verbal, and visual communication skills.
Strong organizational skills with the ability to manage multiple projects simultaneously.
Comfortable with autonomy and working at speed: proactive, decisive, and impact oriented.
Strong analytical skills and data-driven mindset.
Strong business writing skills and experience with tools like PowerPoint, Outlook, Excel, SmartSheet, Salesforce.com, Marketo, Gainsight, Tableau, Asana and a variety of AI tools.
Familiarity with EdTech industry or experiencing working with faculty/educators strongly desired.

Preferred

Familiarity with EdTech industry or experiencing working with faculty/educators strongly desired.

Benefits

An annual bonus plan is provided as part of the compensation package, in addition to a full range of medical and/or other benefits, depending on the position offered.

4f:T409,We are a leading global education company that partners with millions of educators, learners and professionals around the world. At McGraw Hill, we believe that your diverse experiences enrich the way you learn, teach and grow. Every educator teaches differently. Every institution has a unique approach. Every learner forges their own path to become who they want to be. We know that no two journeys are the same – and support your path, wherever it may take you. Our mission is to guide you along the path to unlock your potential, no matter where your starting point may be. Through our commitment to equity, accessibility and inclusion, we foster a culture of belonging that respects and reflects the diversity of the people and communities we serve. For over 130 years, we have never stopped innovating to meet the ever-changing needs of educators and learners – and will continue to support and celebrate your efforts every step of the way.Find your path to what’s possible. Learn more at https://careers.mheducation.com/49:["$","div",null,{"className":"flex-1 relative md:px-6 lg:px-10 xl:px-16","children":["$","div",null,{"className":"h-full flex max-w-[1200px] md:mx-auto","children":["$","div",null,{"className":"grid w-full grid-cols-1 gap-8 px-4 pb-12 md:px-0 lg:grid-cols-12","children":[["$","div",null,{"className":"flex min-w-0 flex-col gap-3 lg:col-span-8","children":[["$","p",null,{"data-slot":"text","className":"text-gray-600 dark:text-gray-300 text-surface-body leading-normal tracking-normal py-1.5","children":"1 jobs"}],["$","div",null,{"className":"flex flex-col gap-3","children":[["$","$L23","e05c5afc-0b29-496a-97ff-1f45f0984caa",{"href":"/jobs/advocacy-marketing-manager-mcgraw-hill-llc-e05c5a","target":"_blank","rel":"noopener","prefetch":false,"data-job-id":"e05c5afc-0b29-496a-97ff-1f45f0984caa","className":"block rounded-surface focus-visible:outline-2 focus-visible:outline-offset-2 focus-visible:outline-emerald-600","children":[["$","$L4c",null,{"job":{"id":"e05c5afc-0b29-496a-97ff-1f45f0984caa","externalId":"2436891738","isActive":"$undefined","expiredAt":null,"slug":"advocacy-marketing-manager-mcgraw-hill-llc-e05c5a","title":"Advocacy Marketing Manager","company":{"name":"McGraw Hill LLC.","id":"363bc78f-30fe-49c6-9e1b-c7589cddc2ad","slug":"mcgraw-hill-llc","logo":"https://gtyykqgsrkbjbjkkjsak.supabase.co/storage/v1/object/public/logos/companies/mcgraw-hill-llc.jpg","url":"https://careers.mheducation.com","employees":7578,"founded":1900,"type":"In-house","industry":"E-Learning","industries":["E-Learning","EdTech","Education","Publishing"],"business_model":"Services","logoUpdatedAt":null,"updatedAt":null},"location":{"display":"Chicago, IL","remote":true,"workArrangement":"remote","locations":[],"typedId":null,"tooltip":null,"typedKind":null,"typedName":null,"typedCountryCode":null,"typedSlug":"chicago","typedUrlPath":"united-states/illinois/chicago","hierarchyIds":null},"seniority":"Senior Level","experienceYears":3,"salary":{"min":80000,"max":100000,"currency":"USD","unit":"YEAR","display":"$$80K/yr – $100K/yr"},"estimatedSalary":null,"employment":{"types":["FULL_TIME"]},"dates":{"posted":"2026-10-27T22:33:00.000Z","postedRelative":"3 days ago","validThrough":null},"description":{"text":"$4d","html":"$4e"},"applyUrl":"https://careers.mheducation.com/jobs/7291","applyType":"ats","source":"ats","subcategory":"Customer Advocacy","subcategories":["Customer Advocacy"],"jobCategory":null,"isEasyApply":false,"companyProfile":{"id":"363bc78f-30fe-49c6-9e1b-c7589cddc2ad","name":"McGraw Hill LLC.","slug":"mcgraw-hill-llc","logo_url":"https://gtyykqgsrkbjbjkkjsak.supabase.co/storage/v1/object/public/logos/companies/mcgraw-hill-llc.jpg","crunchbase_url":"https://crunchbase.com/organization/mcgraw-hill-education","website":"http://www.mheducation.com/","linkedin_identifier":null,"linkedin_url":"https://www.linkedin.com/company/mcgraw-hill-education","x_url":"http://twitter.com/MHEducation","industry":"E-Learning","type":"In-house","size":null,"headquarters_city":"New York","headquarters_state":"New York","headquarters_country":"United States","description":"$4f","employee_count":7578,"founded":1900,"business_model":"Services","industries":["E-Learning","EdTech","Education","Publishing"],"headcount_by_role":{"Legal":71,"Sales":948,"Finance":196,"Support":460,"Research":92,"Education":740,"Marketing":326,"Accounting":105,"Consulting":134,"Operations":381,"Purchasing":38,"Engineering":538,"Real Estate":13,"Administrative":179,"Arts and Design":583,"Human Resources":217,"Entrepreneurship":19,"Quality Assurance":61,"Product Management":281,"Healthcare Services":22,"Business Development":213,"Information Technology":582,"Media and Communication":821,"Customer Success and Support":452,"Community and Social Services":50,"Program and Project Management":269,"Military and Protective Services":12}},"aiSummary":"

Own and drive the customer advocacy program end-to-end, partnering with sales, CS, marketing and product to recruit advocates, run beta tests and feedback loops, develop case studies, and measure impact across engagement and retention.

Own the customer advocacy programs across communities and storytelling
Lead governance, measurement, and scale to align with business needs
Collaborate with product, marketing, and operations to accelerate value

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Own the customer advocacy programs across communities and storytelling
Lead governance, measurement, and scale to align with business needs
Collaborate with product, marketing, and operations to accelerate value

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Customer Advocacy jobs in the US

Advocacy Marketing Manager