Customer Advocacy Marketing Manager (Remote)

Responsibilities

• Identify and Activate New Logo and Project Wins
• Partner with Sellers and Account Managers to identify new logo wins and significant project milestones.
• Assess opportunities for website announcements, news releases and coordinated communications.
• Work with PR and Communications teams to amplify client stories appropriately.
• Engage clients professionally and positively to secure approvals and participation.
• Build High-Impact Case Studies and Client Stories
• Proactively identify strong case study and reference opportunities across services and product engagements.
• Develop written, video and presentation-ready client stories.
• Ensure stories are commercially relevant and aligned to priority industries and propositions.
• Maintain a structured pipeline of publishable and referenceable content.

Requirements

• Fluent English speaker
• Proven experience in a B2B Customer Marketing, Advocacy or Reference Management role.
• Experience working in enterprise services, SaaS or technology environments.
• Demonstrable track record building and managing client case study and reference programmes.
• Experience working directly with Sales and Account Management teams.
• Strong stakeholder management skills, including navigating client approvals and sensitivities.
• Excellent written communication skills with strong commercial judgement.
• Professional presence and confident client-facing communication style.
• Experience in both services and product-led environments.
• Exposure to enterprise PR and communications processes.

Preferred

• Positive, client-friendly energy.
• Commercially aware and relationship-focused.

Benefits

• Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.