Responsibilities

• Lead the organization’s social media strategy across platforms such as LinkedIn, Instagram, Facebook, X, and others to grow followers, engagement, and brand visibility.
• Plan, create, and publish compelling content, including posts, graphics, infographics, video, and campaign assets, that highlight the organization’s mission, members, events, and impact.
• Maintain a consistent content calendar and monitor analytics to measure performance, report results, and refine strategy.
• Develop and maintain social media guidelines and support chapters and volunteers in using social channels effectively and on-brand.
• Coordinate all internal and external communications to ensure clear, consistent messaging.
• Develop, maintain, and enforce brand guidelines; ensure brand compliance across the organization and its chapter network.
• Create sponsor- and partner-facing materials, such as infographics and impact reports, that communicate the value of supporting the organization.
• Develop and maintain a media relations plan and build strong relationships with media outlets.
• Develop and manage the organization’s crisis communication process and serve as a spokesperson when required.
• Partner with the team to develop high-quality member engagement, retention strategies, and programs that support the mission and organizational goals.

Requirements

• Proven success leading social media marketing, with a strong portfolio of campaigns that grew engagement and audience.
• Progressive experience in marketing, communications, or public relations, including leadership responsibilities.
• Excellent writing, editing, and storytelling skills, with an eye for visual content and design.
• Experience with brand management, media relations, and crisis communications.
• Comfort with social media management and analytics tools, along with basic design tools (e.g., Canva or Adobe).
• Experience managing a budget and measuring results against goals.
• A self-motivated, organized approach and the ability to thrive in a remote environment.
• Nonprofit, association, or volunteer-driven organization experience is a plus.
• Familiarity with the financial services or fintech industries is a plus.

Benefits

• Health: Medical, Dental, and Vision insurance
• Time Off: Paid Time Off (PTO)
• Holidays: Paid holidays, including Martin Luther King Jr. Day
• Location: 100% remote position
• Benefits: Dental insurance
• Health insurance
• Vision insurance